Interesting, I've had opposite experiences. In fact last time I went into a chase bank the teller refused to help me but "offered" to help me download chase app and do what I was trying to do in the app. Meanwhile I've gone into BECU a few times and they've always been able to help.
Do you mind if I ask what BECU can't do in a branch? I'm genuinely curious because your experience seems so different from mine.
> A: "No, they're just for show. We don't actually do any business there...
This is what I don't get about BECU being the most popular credit union in Puget Sound. Every time there's a thread on Reddit asking about the credit unions people use or if there's a newcomer who's at a social gathering or just on Twitter, BECU is always the recommended place. I don't understand, since their branches are solely there to sell you a mortgage.
Yet everyone is mad that Chase is opening branches all over town where you can do actual banking with an actual human.
(I'm neither a Chase nor BECU customer, for what it's worth.)