Interesting, I've had opposite experiences. In fact last time I went into a chase bank the teller refused to help me but "offered" to help me download chase app and do what I was trying to do in the app. Meanwhile I've gone into BECU a few times and they've always been able to help.

Do you mind if I ask what BECU can't do in a branch? I'm genuinely curious because your experience seems so different from mine.