Toll signs on 101 report your transponder setting

Re:Toll signs on 101 report your transponder setting by throwaway09223 on Thursday March 10, 2022 @01:04PM (#30630167)

I had a problem with someone else having registered their car at my address. Fastrak matched the address and automatically charged their tolls to me.

I used their terrible web portal to remove the other car from my account. They just added it back.

I called them and told them it wasn't my car, that I did not consent to the charges. They didn't care.

I ended up just cancelling Fastrak entirely and now I pay tolls only for my own vehicle manually. I can't use carpool lanes because of this.

I've been considering registering a Fastrak with someone else's address, just so I can use carpool lanes again.

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Re:Toll signs on 101 report your transponder setting by FullyFunctional on Thursday March 10, 2022 @01:22PM (#30630442)

That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care.

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Re:Toll signs on 101 report your transponder setting by dragonwriter on Thursday March 10, 2022 @02:01PM (#30630969)

> That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care

FasTrak is a monopoly operated by a private, for-profit firm, accountable to it's owners. As long as complaints don't get to the body that oversees them and which is politically accountable to the public, they aren't going to try to do better, because that has a cost and reduces profits.

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Re:Toll signs on 101 report your transponder setting by ThunderSizzle on Thursday March 10, 2022 @02:42PM (#30631464)

I assume it's a monopoly that a/the government created/enforces?

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Re:Toll signs on 101 report your transponder setting by throwaway0a5e on Thursday March 10, 2022 @01:53PM (#30630858)

>I've been considering registering a Fastrak with someone else's address, just so I can use carpool lanes again.

Use the address of someone in management at Fastrak if you want the problem fixed.

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Re:Toll signs on 101 report your transponder setting by Melatonic on Thursday March 10, 2022 @04:56PM (#30633005)

Great idea honestly. I really like the feature where I can register my car to my account (in case I do not have my transponder) vs the old way where you just got charged a massive penalty fee.

But using someone elses address is a huge security problem

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Re:Toll signs on 101 report your transponder setting by lostlogin on Thursday March 10, 2022 @02:45PM (#30631510)

Or someone in local government/state government who has a bit of clout over them.

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Re:Toll signs on 101 report your transponder setting by classichasclass on Thursday March 10, 2022 @05:37PM (#30633541)

What FasTrak provider is this? They're different in different regions. Down here in SoCal Orange county has their own system, San Diego, Riverside, LA, you name it. They're all required by state law to use interoperable transponders but that's where it ends.

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