None of that makes them stupid. Just like, when I am in grocery store I can be sure all food there is reasonably safe, even if I don't know anything about them. I am not expected to research them all personally for dangerous substances else "I am stupid for poisoning myself".
I always prefer to reframe it as someone with a very important, intelligence requiring job, say vaccine reasearcher, who doesn't have time to deal with your shitty UI when they want to print a document.
I feel the same applies here.
Second, if they are a target group, a website has no excuse but to deal with them.
There is a legal framework that has certain requirements. Enforced by a court here. These laws are from elected representatives of the people.
So they are binding. Like it or not.
So there's no excuse for hostility but it has to be legal and layperson-friendly.