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Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @12:52PM (#29997234)
> because their internal systems were designed to delay, deny and deprive, I say.

Definitely. I know someone in NJ who has not received unemployed benefits for 14 months. They call every month, and are told to keep waiting. No one returns their calls, snail mail, or emails.

There is zero justification the government cannot respond via email, or give you a call back, other than they would like you to waste so much of your time and effort on hold that you give up.

Re:IRS Will Soon Require Selfies for Online Access by joecool1029 on Wednesday January 19, 2022 @02:09PM (#29998490)
I have a *fat* stack of false claims sent into my company in NJ, that the burden was left on me to dispute. Finally the state paid one of these fictitious claims out to someone I have never met in NYC. I contacted my legislators about the situation, tried to get investigators to work the case, contacted the courts who sympathized but were unable to provide assistance. it is impossible to get in contact with someone anywhere to combat fraud. I ended up having to rename the company and change the structure so I would not have to pay into unemployment in the future.

Fast forward to COVID when we were requested to close for a few months and unemployment benefits were supposedly extended to freelancers, I filed for that time we were closed and it was stuck in pending status since April 2020.

I am of the opinion that unemployment insurance as it is in my state is an outright scam and should be abolished (and replaced if need be). New York and Pennsylvania had some delays, but nothing like the shit NJ has been.

Re:IRS Will Soon Require Selfies for Online Access by 0xbadcafebee on Wednesday January 19, 2022 @02:45PM (#29998961)
That sucks, I'm sorry to hear about that. For future reference, the best way to get a politician's attention is to get on FOX News and talk shit about their pet program. It's like how people post on HN when they can't get support from FAANG.
Re:IRS Will Soon Require Selfies for Online Access by joecool1029 on Wednesday January 19, 2022 @03:07PM (#29999250)
I mean I threw the stack down in the my one assemblyman's office and spoke about it for over an hour to him in person, he was my neighbor in the same building I worked in. But being that he's of the party that's not in power in the state, there's very little he can do.

I also requested that he co-sponsor one of the bills that greatly increases penalties for defrauding the system (it's currently pretty much a slap on the wrist).

The vast majority of Americans are entirely unaware that most of the day-to-day laws and systems are implemented at state level (aside from griping about governor's office executive orders). There's one news network that reports on our state's government affairs and hardly anyone watches it. But everyone knows the second a federal politician does something.

Re:IRS Will Soon Require Selfies for Online Access by IG_Semmelweiss on Thursday January 20, 2022 @05:39AM (#30007155)
I remember being incredulous on finding out that a NJ company was forced to pay unemployment benefits, to a staff fired for stealing gift cards.

The staff was caught on video using the cards to buy goods.

If there is a state with a more dysfunctional Unemployment benefits office, I'd like to hear stories

Re:IRS Will Soon Require Selfies for Online Access by exhilaration on Wednesday January 19, 2022 @01:09PM (#29997545)
You should let them know to contact their state legislator. From what I read on various state subreddits that's the only way to get a response from your overwhelmed state unemployment office. This is the equivalent to escalating your issue to a manager.
Re:IRS Will Soon Require Selfies for Online Access by Loughla on Wednesday January 19, 2022 @01:23PM (#29997770)
Due to COVID, my representatives no longer take visitors, and no longer take phone calls to their office, nor do they provide a contact e-mail. They have a form you can fill out on their websites.

That way you get a response (thank you for completing the form) and then zero way to track the communication. In my case, I have never received anything after that from any of my representatives.

You can't call to check on it, because, again, they're no longer taking phone calls. And even if they did, you have no reference number.

They took advantage of the pandemic to just completely cut ties with their constituents outside of THEIR approved avenues.

Super cool. Very representative.

Re:IRS Will Soon Require Selfies for Online Access by hn_version_0023 on Wednesday January 19, 2022 @02:20PM (#29998632)
Without representation, we simply shouldn’t pay taxes.

Right?

Re:IRS Will Soon Require Selfies for Online Access by vkou on Wednesday January 19, 2022 @01:57PM (#29998278)
It sounds like their opponents should easily be able to trounce them in an election. If you don't like your current reps, you may want to tip the other campaign (or internal challengers in the primaries) on this.

If you otherwise like your current reps, I'm sorry.

Re:IRS Will Soon Require Selfies for Online Access by smsm42 on Wednesday January 19, 2022 @02:28PM (#29998724)
You assume it's a place where there are competitive elections which compete on satisfying the voters. In many places, it's not the case - it's either uni-party location where whoever the party appoints wins, or a location where the competition is between different groups of special-interest players that couldn't care less about the voters that do not align with them. If you find yourself in that environment - nobody is trouncing anything, however incompetent the actual management of affairs becomes. People stay in their positions until they either die or decide to move on by their own volition.
Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @01:17PM (#29997672)
They have, the legislator also has a canned response. And the pandemic started Mar 2020, it is now 22 months later.

That is far sufficient time to get a response, even if they were initially overwhelmed.

Families and businesses get overwhelmed too, but they are expected to file NJ tax returns on time. Try not responding to NJ for 14 months after NJ is owed money and see what happens. Rules for thee but not for me is the motto of many governments.

Re:IRS Will Soon Require Selfies for Online Access by rhizome on Wednesday January 19, 2022 @01:44PM (#29998106)
Each person in the US is a constituent of multiple regional legislators, from city council (or local versions) to Representatives and Senators (and President, sure).

I've found luck in starting with emailing the office of my lowest (closest) representative at the smallest unit of government, telling them my problem, and asking them who I can talk to about it. "Who's responsible for pothole repairs on (street that might be state or county controlled instead of the city)?" This puts the ambitions of the office to work. Oftentimes they will rather get credit for solving your problem and do work for you than just give you a phone number or email address, and in the event of a roadblock you can go back to them for more help. "Hey, I tried X but Y happened, got any other ideas?" Your state rep's communications intern doesn't just sit back alphabetizing checks from Walmart executives and police unions.

Re:IRS Will Soon Require Selfies for Online Access by ryanianian on Wednesday January 19, 2022 @01:19PM (#29997715)
100% this. I had an issue with the NJ DMV, and the senator's office was able to get my issue resolved like same-day and told the DMV to eat glass. I even got a formal apology letter from the DMV.

Not all congresscritters will have the same effectiveness, but that is the first place to start if the trail to getting results turns to a dead-end.

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Wednesday January 19, 2022 @01:19PM (#29997714)
Ha. I'm my case my representatives completely ignored my letters about rights violations and misconduct by the state police. On other issues, I only receive unhelpful form letters, some of which don't even address the correct issue. Don't expect any real help from your representatives unless it somehow benefits them.
Re:IRS Will Soon Require Selfies for Online Access by landemva on Wednesday January 19, 2022 @10:44PM (#30004281)
Sue for declaratory judgment to have court decide if they broke a rule or law. No money in this, but can lead to their losing job.

You can follow up with injunction from court to order them to cease whatever it is. Then contempt of court if they violate injunction.

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Thursday January 20, 2022 @07:39AM (#30008130)
I talked to a civil rights lawyer. It would cost at least $5k to get the case going. He also said that while there is basis for a case, the courts generally don't care unless there was substantial monetary damages.

I submitted the information to the DOJ, who are supposed to sue if there's a pattern, policy, or practice that violates one's rights. Frankly, I don't think they'll do anything. Same as the other things I've done - contacting reps (ignored me), filing IAD complaints ("counseled" the trooper but nothing more), filing a bar complaint against the prosecutor (the bar says they won't even investigate prosecutors unless a court declares misconduct and of course that costs money to sue), and a judicial complaint against a magistrate (apparently a recording of the trial does not present sufficient evidence of misconduct even though there was clear bias, he's a retired police chief, refused to even hear a defense motion which is a 4th amendment violation, and yelled at the defense which is an example of misconduct that given when filing out complaint form).

Nobody in the system wants to hold others in the system accountable. The system itself is more important than any individual's rights - that's the justification they give for keeping judicial conduct records secret, even if they contain exculpatory evidence.

Re:IRS Will Soon Require Selfies for Online Access by landemva on Thursday January 20, 2022 @11:24AM (#30010978)
If you have the interest you can go after declaratory judgment yourself. Look in your State laws and line up COMPLAINT with every requirement in law. If you don't ask for money, a pro-se can get this started. It's mostly a process. Rights are available to those who individually enforce them.

The attorney's bar club just protects the club members. But malpractice insurance companies know the game and rate the policies based on number of complaints against each attorney. Several complaints significantly increases malpractice insurance cost.

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Thursday January 20, 2022 @03:45PM (#30014663)
My experience with pro-se representation is that the court doesn't like to side with pro-se individuals. Basically you have to prove everything to twice the standard that the lawyers do to convince the judge.

I might look into it, but I highly doubt anything will happen.

I don't think the complaints matter unless they are pursued. In this case the bar says they won't even investigate it without a court finding misconduct occurred (at that point is there even any investigation needed? Wtf does the bar complaint actually investigate?).

Re:IRS Will Soon Require Selfies for Online Access by vkou on Wednesday January 19, 2022 @02:00PM (#29998334)
In my case, two state congressional reps ignored me, state senator did not.

He wasn't very helpful, but he at least responded... And not in a canned letter.

Re:IRS Will Soon Require Selfies for Online Access by rhizome on Wednesday January 19, 2022 @01:34PM (#29997942)
Law enforcement is different.
Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Wednesday January 19, 2022 @01:40PM (#29998049)
How so? I should be able to ask my representative's stance on justice reform and get a response. I did not ask them to get involved with a specific case.
Re:IRS Will Soon Require Selfies for Online Access by jrochkind1 on Wednesday January 19, 2022 @02:17PM (#29998593)
OK, now you're talking about asking for a policy position, rather than what they call "constituent services". "Constituent services" is "I am personally having a problem with some aspect of government in my personal life and I am contacting you as my elected representative to help me."

In every place I've lived, elected officials are good at constituent services, and that's how they get re-elected. I'm surprised to hear of elected reps just ignoring constituent services requests.

I also sometimes contact my reps with lobbying/policy stuff -- what is your position on X? I urge you to vote No on Bill Whatever and would like to know if you will. Can you commit to supporting legislation to reform Y? Etc. And it can indeed often take months to get a form letter response that may not really respond to my query at all, or not get a response at all. It's true.

If you want to go on to say that they shouldn't be different, or that the policy issues really do effect you personally so should be considered or treated the same... that's fine, you may be right, but it's not how the offices of elected officials usually operate.

Also, while I'm surprised to hear of reps totally ignoring constituent services requests with no response... if your constituent services request was about police misconduct, and they aren't known as a far-left politician, I'm less surprised, because that's such a hot button "political" issue. (I'm not saying it's "ok" or I like it, just based on my understanding of how politicians operate i'm less surprised).

Re:IRS Will Soon Require Selfies for Online Access by rhizome on Thursday January 20, 2022 @02:49AM (#30006000)
>I should be able to ask my representative's stance on justice reform and get a response.

It's not on their website?

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Thursday January 20, 2022 @07:45AM (#30008184)
I believe one had it on there, but it was high-level with basically no details of how they want to implement it. It also didn't cover specific issues I'm concerned about.

For example, magistrates are not required to be lawyers nor pass the bar. I had a magistrate think that I was calling him prejudice when asking to dismiss with prejudice. What a mess. How can they be allowed to be this incompetent? They should need to demonstrate basic legal knowledge and pass the bar. They have a lot of power with very little oversight and training. Nobody is addressing this.

Re:IRS Will Soon Require Selfies for Online Access by dragonwriter on Wednesday January 19, 2022 @01:17PM (#29997671)
> You should let them know to contact their state legislator. [...] This is the equivalent to escalating your issue to a manager.

No, it's the equivalent of escalating it to a member of the Board of Directors.

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Wednesday January 19, 2022 @01:21PM (#29997737)
AKA don't expect any response because "the board" is too high up to deal with a nobody like you or me.
Re:IRS Will Soon Require Selfies for Online Access by dragonwriter on Wednesday January 19, 2022 @01:34PM (#29997946)
> AKA don't expect any response because "the board" is too high up to deal with a nobody like you or me.

Well, maybe. Legislators are really variable on constitutent service, but many will (or rather, will allow their office staff to; direct, even by something going out under their name rather than a staff contact, is less common) at least gently probe on behalf of constituents on state service issues, and if a high enough volume is involved are more likely to get personally involved.

But any response that does happen is likely to involve butt covering and blame redirection from virtually every step of the management chain, just like when an issue hits the news media, so on issues where you haven't exhausted other avenues short of lawsuits, it's probably not the step to reach for the way escalating to a manager would be. I’ve definitely been involved in issues where premature escalation to a legislator delayed and/or made the resolution less favorable than it probably otherwise would have been because of the degree of attention from management, legal, public and legislative affairs, etc., that the escalation triggered.

It makes sense in the particular circumstances described, though, it's just the analogy that was flawed in a way which might be misleading as to how that generalizes to other situations.

Re:IRS Will Soon Require Selfies for Online Access by giantg2 on Wednesday January 19, 2022 @01:38PM (#29998018)
I got no response at all from multiple letters to multiple reps/senators on an issue I had.
Re:IRS Will Soon Require Selfies for Online Access by philistine on Wednesday January 19, 2022 @01:23PM (#29997764)
The correct term would be a government ombudsman. And legislators totally fulfill that job for a significant part of their day.
Re:IRS Will Soon Require Selfies for Online Access by PaulDavisThe1st on Wednesday January 19, 2022 @01:20PM (#29997721)
> There is zero justification the government cannot respond via email, or give you a call back, other than ...

... that we collectively refuse to pay enough taxes to staff government agencies at sufficient levels to allow them to provide the service we believe we deserve.

Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @01:23PM (#29997763)
Not emailing back is a classic plausible deniability strategy. No one is asking for a response right now. Or even later today. Or even a week or even a month from now.

But if the NJ government’s budget does not allow them to respond to a single email after multiple months, that is a sign of intentional negligence, or a failed state.

Re:IRS Will Soon Require Selfies for Online Access by PaulDavisThe1st on Wednesday January 19, 2022 @01:40PM (#29998046)
... or a massively underfunded government, which is precisely what the policies of one of our two major political parties for the last 40 years (at least) have sought to create (they are quite open about this). But hey, maybe that fits under the "intentional negligence" category...
Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @01:47PM (#29998169)
That would make sense on a federal level. But not in NJ which is solid Democrat, and definitely not with their among the highest in the nation taxes.

Again, I am giving quite a bit of leeway. At 14 months with no response, that is not understaffing. That is deliberate sabotage by leaders to prevent people from getting benefits.

Re:IRS Will Soon Require Selfies for Online Access by PaulDavisThe1st on Wednesday January 19, 2022 @02:00PM (#29998339)
You understand that even NJ taxes are low by comparsion with most western European nations, yes? And that even in those nations, people still find publically-facing government agencies frustrating to deal with?

Still, I'm inclined to agree with you that some of what you describe in your 2nd para is likely happening too.

Re:IRS Will Soon Require Selfies for Online Access by throwaway0a5e on Wednesday January 19, 2022 @03:35PM (#29999661)
>And that even in those nations, people still find publically-facing government agencies frustrating to deal with?

That seems to contradict your assertion that the government would have given him better service had more taxes been directed at them.

Having worked in this space my cynical observation is that you don't get the budget to run a big appeals process and a quality watchdog team, etc, etc, if you don't suck bad enough to need those things in the first place.

Re:IRS Will Soon Require Selfies for Online Access by sokoloff on Wednesday January 19, 2022 @01:46PM (#29998135)
Or a lack of effective metrics tracking and performance management. Maybe those metrics would show the offices were operating at tip-top efficiency and were deserving of additional budget to better serve their constituents. Or maybe it would show something else entirely, but either way the data would be useful.
Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @01:50PM (#29998220)
If you call NJ unemployment offices anytime after 8:05AM, you get a message saying to call back the next day. 22 months after the pandemic started.

All the leaders know what is happening. It has been in the news many times.

Re:IRS Will Soon Require Selfies for Online Access by sokoloff on Wednesday January 19, 2022 @02:05PM (#29998435)
Ok. Is that enough evidence to conclude that “they need more budget and then things would be fixed”?
Re:IRS Will Soon Require Selfies for Online Access by lotsofpulp on Wednesday January 19, 2022 @03:45PM (#29999845)
No, my initial comment was the system was designed to in such a way as to inconvenience people and hope they get tired of trying to collect the money.
Re:IRS Will Soon Require Selfies for Online Access by EricDeb on Wednesday January 19, 2022 @05:29PM (#30001306)
That is the problem it is so difficult to determine whether the negligence is intentional or not.
Re:IRS Will Soon Require Selfies for Online Access by m3047 on Wednesday January 19, 2022 @08:38PM (#30003161)
I've found it ridiculously easy to add web beacons to emails to political critters.
Re:IRS Will Soon Require Selfies for Online Access by _jal on Wednesday January 19, 2022 @01:30PM (#29997885)
No.

The problem is that systems are deliberately designed to be difficult to navigate in order to discourage use.

It isn't money. It is a belief that recipients are not deserving, and so should be made to "pay" for it or denied altogether.

Re:IRS Will Soon Require Selfies for Online Access by lostapathy on Wednesday January 19, 2022 @01:40PM (#29998051)
That's not even broadly true.

I worked for a state agency that make workforce services software for several states. Not unemployment, but the other programs to help people find jobs and/or get retrained.

The management overwhelmingly wanted to find ways to help people and spend the money (that's how they get bigger grants, after all, by spending all of the last one and "coming up short"). The majority of the staff wanted to help people and spend the state's money as well.

But the rules are arcane and the agencies are perpetually understaffed and the software systems are terrible (federal programs often allow too small of a fraction of the allocated money to be spent on administration). So it's still a hell of a thing to get the money spent helping people, even if everybody's heart is in the right place.

The problems are myriad, but I'd say the biggest issue is state legislators that are unwilling to invest in modernization in "good times" when the benefits programs aren't over-taxed, and then wonder why the systems (both technical and people) can't scale when society needs the help.

Re:IRS Will Soon Require Selfies for Online Access by _jal on Wednesday January 19, 2022 @02:31PM (#29998765)
> But the rules are arcane and the agencies are perpetually understaffed

Exactly, and this is by design. Here is how it was designed to not work in Florida:

https://nymag.com/intelligencer/2020/04/florida-unemployment...

But the general outline is the same most everywhere.

> management overwhelmingly wanted to find ways to help

They don't matter, they don't set the rules or the budget.

Re:IRS Will Soon Require Selfies for Online Access by pessimizer on Wednesday January 19, 2022 @02:09PM (#29998484)
> But the rules are arcane and the agencies are perpetually understaffed and the software systems are terrible

This is not accidental.

Re:IRS Will Soon Require Selfies for Online Access by PaulDavisThe1st on Wednesday January 19, 2022 @01:37PM (#29997992)
Well, sure, that's also a factor when it comes to specific government functions such as an unemployment benefit division. But it's overlaid on top of the general lack of adequate staffing, which in turn reflects taxation policy.
Re:IRS Will Soon Require Selfies for Online Access by revscat on Wednesday January 19, 2022 @01:26PM (#29997819)
Collectively the American people support efforts like what you describe. Their voices do not affect policy, though. Only those of billionaires and corporate lobbyists do.
Re:IRS Will Soon Require Selfies for Online Access by BitwiseFool on Wednesday January 19, 2022 @01:49PM (#29998192)
>"pay enough taxes to staff government agencies at sufficient levels"

Our government already runs at a tremendous deficit. They can keep borrowing longer than we can remain on the run from the law.

Edit: I had actually completely misread the GP's comment. I had somehow thought they meant that we should do a tax-strike in order to force the government to reform. My cynical counterargument was that they would just borrow to make up for the missed revenue until the protestors gave-in or were arrested.

Re:IRS Will Soon Require Selfies for Online Access by PaulDavisThe1st on Wednesday January 19, 2022 @02:04PM (#29998411)
> Our government already runs at a tremendous deficit.

Because we pay less in taxes than we (as the people who elect our governments) choose to spend. Sure, we could spend less, but we could also tax more (a LOT more), and have done so in the past.

Re:IRS Will Soon Require Selfies for Online Access by iso1210 on Wednesday January 19, 2022 @03:05PM (#29999225)
US tax revenue is broadly about 25% of GDP, significantly lower than the 33% that's average in the OECD

It reached it's lowest since 1965, 22.9%, in 2009. Highest recently was 2017 (27%), and in 2000 it reached 28.3%

The Clinton years were probably what you're looking for, where tax revenues increased linearly from 25.6% to 28.3%, but through the 70s and 80s it varied from 24 to 26%, same as now.

Not sure if an extra 1% of GDP would fall in your "LOT more" category, but it seems far less than normal countries raise.

Re:IRS Will Soon Require Selfies for Online Access by BitwiseFool on Wednesday January 19, 2022 @02:24PM (#29998668)
I completely misread your comment. I had somehow thought you meant that we should do a tax-strike in order to force the government to reform. My cynical counterargument was that they would just borrow to make up for the missed revenue until the protestors gave-in or were arrested.