That's great to hear. From their website[0] it seems they have a very similar policy to Steam, except their playtime criteria is a bit more vague. But still good to see.

Sony on the other hand void any refund once you _begin downloading the game_[1], which is ridiculous.

[0] https://support.xbox.com/en-GB/help/subscriptions-billing/bu...

[1] https://www.playstation.com/en-ie/support/store/ps-store-ref...

On the other end of the spectrum is Sony. Of the several times I've called in seeking a refund due to a game's (lack of) performance, only twice have I reached a live person within the 60-minutes I allotted to wait in the phone queue. Their chat support is also terrible, responding with generic "We don't offer refunds"-type messages regardless of the issue.

While that is only one datapoint, this only reinforces my absolute motivation to not give Sony another €, ever, again...

They've done themselves in, imho starting with their CD rootkit fiasco and, since then, they've time and again proven that Sony is a company that is not sincere, to say the least.

Sony TV? nope.. Sony camera? not for me... Sony whatever? yeah, no...