What are they supposed to say? "We're sorry we tried something new and it didn't work out?"

"We listened to you and brought back the functions keys–and made them full size!"

That's just my half-assed stab at it. Presumably someone whose job is to write these things for a living can improve it meaningfully while maintaining the essence.

They said pretty much this minus the "we listened to you" part. I don't know why you need a pat on the back. Are you going to send them a thank you card for every thing they do right?

It's a company dude, Apple is not your buddy. They're not listening to you, they're listening to market research and usage analytics.

Listening to market research = listening to users.

They are trying to sell Me a product though

Yes?

Why?

Because it's the truth?