I think the parent comment is taking issue with how they frame it, not with the actual decision

What are they supposed to say? "We're sorry we tried something new and it didn't work out?"

"We listened to you and brought back the functions keys–and made them full size!"

That's just my half-assed stab at it. Presumably someone whose job is to write these things for a living can improve it meaningfully while maintaining the essence.

They said pretty much this minus the "we listened to you" part. I don't know why you need a pat on the back. Are you going to send them a thank you card for every thing they do right?

It's a company dude, Apple is not your buddy. They're not listening to you, they're listening to market research and usage analytics.

Listening to market research = listening to users.

They are trying to sell Me a product though

Yes?

Why?

Because it's the truth?

Yes, but instead of acting like bringing back the regular keyboard is an amazing achievement, they could instead just admit that the touch bar wasn't a good idea. But admitting errors is not the Apple Way.

It was a fine idea, just like 3D Touch on iPhones, that just didn't get enough use for the complexity. It was a gamble and didn't pay off.

The difference to 3D touch is that they removed existing features. I wonder what if they keep physical F keys along with Touch Bar.

Still have not solved the tinytiny inverted Tee arrow keys arrangement. Need to improve on the former IBM's 6-key cluster below the right shift key, or arrange full keysized arrows in a cross pattern breaking out of the rectangle at the lower right corner.