He should invoice Amazon for establishing the perverse norm where googling-for-support-contact is the only way to find such info.

Where does that work? I tried googling for Amazon support contact after I got locked out of my Amazon Japan account. There is no email address; there is one phone number where a bot tells you to use the website.

Works in the US for both phone and chat. I’m surprised it’s like that in Japan, given how the culture values courtesy so highly.

Amazon.de has a callback service (or the chatbot, which I actually prefer as soon as it connects you with a human), is that not available elsewhere?

For that amount, it seems like it would be worth trying to sue Google. It may be next to impossible now if they no longer display that phone number though.

This problem isn't specific to Coinbase.

Did he solve the problem?

Yes, now he has no cryptocurrency so now he has no problem.

I take it the number was fake and that he lost his money.

The reddit coinbase/pro sub, there are scam accounts on there that message you "Hi this is official support" something along those lines.

On pretty much every crypto exchange telegram support channel - the moment you ask question - some friendly "support admin" will try to contact you and "help".

Odd that someone capable of obtaining 50k in crypto was able to be scammed in that fashion, particularly when the real phone number shows up in big bold font when googling "coinbase support number"..

To be fair, the search results may well have changed in between now and then but the support number isn't that hard to find on the coinbase site. Are you sure this person is being truthful, and not running their own scam?