I buy almost all of my parts to service our cars online. Amazon, RockAuto, and brand-specific parts suppliers (PeachParts, HandA/Bernardi, Ricambi, etc.) I can recall going to a physical dealer 3 times in the last 20 years and each time it was for a “I need it exactly this afternoon and I’m willing to pay for it in dollars and inconvenience”.
Moreover, i'm not convinced online shopping is better for society at large. From an ecological perspective, from an anti-monopoly perspective..
Packaging is the only issue that needs to be solved more efficiently but there are potential solutions to that.
I would generally order nothing online because I didn't have the education or interest to know what I was buying or what needed done. Part of the value of a good, physical shop is the relationship you form with people and being able to trust their expertise. I definitely needed some one I could look in the eye, explain my problem, and ask them to solve it for me.
I don't say this to contradict you necessarily, especially in your primary point, just to offer a very different perspective.
In the context of this article, those people are already buying these parts at bike shops. Removing them from Amazon doesn’t change this group’s buying habits.
I certainly can only handle the basics and the family rides a decent amount of miles/wk.
I buy local - many times it's even cheaper than Amazon - and I live in an expensive metro.
I doubt many people are buying parts on Amazon (or previously from Nashbar) and asking a bike shop to install them.
Additionally, most places I've lived didn't have bike racks (small to medium sized towns in Indiana), nor did a lot of workplaces put much money into employee break rooms. You can change out of those wet clothes in the public restroom, but it would be unacceptable to show up wet with sweat.
Cars just require parking spaces, and employers don't have to provide those.
But yeah, I think the GP is speaking aspirationally. We need to get to a place where bikes are considered infrastructure the way a vehicle is, that everyone has one, and has a selection of shops around them to service it, same as everyone currently has lots of garages, dealers, and gas stations around to meet the needs of their automobile.