With that critical truth that you've touched on said... American civilian resident-facing government services tend to be organized and run with all the strong incentives being to make it good for everyone but the residents. Usually the workforce has a strong union and management has their goals, but us users have no strong force to exert except distant oversight in the form of Congress.
Some organizations escape this. Others do so partially at best. Most do not. State DMVs are notorious pits of utter misery, and this is generally an honest reflection of experience.
You can report a passport lost online, but you have to file a DS-11 in black ink at a post office to request a new one. This process can be easy or hard unpredictably, depending mainly on how nice the postal worker feels that day. There are few to no organizational incentives towards better customer service.
Why black ink? Because the State Department says so. And they don't have to care what you think.
Anti-corruption measures to stop politicians from sabotaging those services. E.g., USPS.
Is that their problem, though? I don't think anyone expects the post to police package contents.
https://en.wikipedia.org/wiki/United_States_Postal_Inspectio...
Not that i see calue in nationalising Amazon, but i thi k it would be fine
At the very least, it’s worth being clear eyed with respect to the quality of government run services.
What would be necessary for the government to run a service like Amazon successfully? Is our government today capable of doing such a thing? I think the answer is clearly no.