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Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @09:01AM (#24374519)
Slightly off center from your question, but:

1. Every Wednesday I Google Meet with my salespeople. We review the prior week's priority prospects, this week's, and then I ask them about clients not on the list that our BI system has identified as promising. An integration of internal systems, Slack & Zapier alerts me each day to anomalies (good and bad) with clients, inventory and systems. MixMax (shout out to Brad!) is a big help in tracking email activity. RingCentral reporting is a big help in validating Salesperson activity.

2. Every Friday I review Github repository activity for my development teams. A very soft-touch and collaborative conversation follows for developers and engineers whose pace of work or direction seems off. This is almost always a result of improper scoping, unrealistic milestones, or miscommunication.

3. Every Monday and Tuesday I'm hands-on with my marketing team preparing for the Wednesday release of our marketing communications, and reviewing ongoing advertising campaign results.

4. Every weekday I'm in our Xero accounting software looking at cash flow projections, inventory, A/P and A/R. Xero is hot garbage IMHO, but I've built some integrations that make is easier to use for real-time reporting.

5. I visit our satellite facility every other week for in-person chats with that team.

6. I've invested a lot in automation to track our market, predict conditions and generate alerts.

Notwithstanding 1-6 above, there's no substitute for good market conditions and good employees. I have the latter, but not the former. I mention this just in-case you're thinking you can systematize your way out of a demand vacuum.

Re:Ask HN: What does performance management look like at you... by elwell on Friday September 04, 2020 @09:42AM (#24374827)
> I review Github repository activity for my development teams

Would be interested to hear more details about your thoughts on this. Do you look at # of commits, lines added/subtracted?

Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @09:46AM (#24374853)
1. Conversation around issues. I look for engagement with other devs, suggestions, solutions.

2. Commits over 2-4 weeks. I expect commit gaps that can last up to 2 weeks given some of the problems and constraints unique to us.

Re:Ask HN: What does performance management look like at you... by forgotthepasswd on Friday September 04, 2020 @03:46PM (#24378279)
OT: Hello howmayiannoyyou, can I by any chance interview you for 10 min for feedback on a product I'm building? It looks to me that it fits part of the workflow you mentioned, and it would be useful to hear your perspective. My email is on my profile. Thanks!
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Saturday September 05, 2020 @05:14AM (#24382393)
Possibly. Email in my profile.
Re:Ask HN: What does performance management look like at you... by forgotthepasswd on Saturday September 05, 2020 @05:59AM (#24382562)
Thanks! I couldn't find it on your profile. Here's mine: [email protected]

Some anonymous email exchanges would do, if you'd prefer that way.

Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Saturday September 05, 2020 @12:01PM (#24384538)
Re:Ask HN: What does performance management look like at you... by forgotthepasswd on Saturday September 05, 2020 @01:53PM (#24385470)
Thanks again! Sent you a message, feel free to remove your email address from here.
Re:Ask HN: What does performance management look like at you... by sails on Friday September 04, 2020 @10:03AM (#24375009)
> Xero is hot garbage IMHO, but I've built some integrations

Curious to understand more about these? I've been doing a bit of exploring in the analytics space here, and would love to know where you found the available apps falling short.

Re:Ask HN: What does performance management look like at you... by darcys22 on Friday September 04, 2020 @07:34PM (#24379992)
The financial cloud apps control your financial database and therefore your ability to perform analytics on them. Open source allows you to actually plug in and make dashboards.

It took me 20 mins to build a monthly revenue dashboard in metabase that updates live and you cant do that natively with Xero.

https://youtu.be/PeQR7GseFQI

Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @03:01PM (#24377872)
In short, cash flow is everything. There's no reason a user should have to even login to Xero to see their cash positions.
Re:Ask HN: What does performance management look like at you... by technics256 on Friday September 04, 2020 @10:07AM (#24375031)
How does your BI system identify them as promising? Is this via company metrics already inserted into your CRM or maybe something organically gathered?
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @12:04PM (#24376177)
Customer behavior. The customer's conduct determines everything. "Wishful thinking" is the enemy of results.
Re:Ask HN: What does performance management look like at you... by statictype on Saturday September 05, 2020 @12:39AM (#24381450)
Are you the owner of the company?

I'm curious about how you effectively context-switch between sales and code reviews and marketing.

Do all of them report to you?

Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Saturday September 05, 2020 @05:19AM (#24382414)
Yes. All report to me.

Rapid context switching is taxing and something I try to avoid. Some folks are better at switching than others and I guess I am one of those people. I do try to separate contexts by day or portion of day. I also have many years of experience with all this, so decision-making carries a low cognitive load for most problems.

Re:Ask HN: What does performance management look like at you... by jerp on Friday September 04, 2020 @10:14AM (#24375084)
Hi this is really interesting. Can you go into any detail on how you achieve 6 please? LinkedIn Scrapers and such?
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @12:03PM (#24376168)
We ingest data from various sources, some scraped and some from available feeds. Over time, some of that data we observe to be predictive. It informs cash flow decisions for next two weeks, and it isn't perfect. But, its reliable enough that it determines officer salaries and some investment decisions.
Re:Ask HN: What does performance management look like at you... by pryelluw on Friday September 04, 2020 @09:23AM (#24374692)
I wonder how much you pay your sales people based on the last paragraph.
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @09:43AM (#24374830)
We're on par with our market and offer benefits our competitors do not.
Re:Ask HN: What does performance management look like at you... by edpichler on Friday September 04, 2020 @09:22AM (#24374681)
How big is your company?
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @09:43AM (#24374836)
In the seven figures in sales. Assuming we survive the current volatility.
Re:Ask HN: What does performance management look like at you... by sandGorgon on Friday September 04, 2020 @09:29AM (#24374739)
What kind of anomalies do you track on clients and inventories ?
Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @09:42AM (#24374824)
Client interaction with proposals.

Client interaction with website.

Client follow-through on 'promises' --> sales methodology we employ.

Re:Ask HN: What does performance management look like at you... by sandGorgon on Friday September 04, 2020 @10:50AM (#24375413)
Very interesting. That is predicated on sales people updating some "status" right ?

You could have a very deep sales methodology. Just curious if that's how you do it

Re:Ask HN: What does performance management look like at you... by howmayiannoyyou on Friday September 04, 2020 @12:01PM (#24376149)
Partially on status update and partially on indicators of interest (behavior) that we track. Yes, for a company our size we're ridiculously sophisticated.