It's like the experience doesn't scale. Long lines, filthy (often broken) carts, and they don't restock the shelves often enough. Of course, that was all pre-COVID. I haven't been in a store since March.
One thing that did annoy me is now after COVID Walmart employees complain if you have more than 10 items in the self-checkout lane, but there's no sign suggesting self-checkout is for a small amount of items. One lady was being loud and obnoxious about it, even when nobody was talking to her.
If Walmart and Target will let me pay from an app and just walk up to a machine to print out my receipt, I'd be using their app a lot more. I don't even care about having to bag up my stuff, I got my own bags for groceries in my car already. I guess the trickery is for grocery items that must be weighed.
I can't handle Walmart's anymore, maybe it's pandemic times, but they're overstretched, overcapacity, multiple of people in one place and a frenzy. They weren't always like that too.