News for hackers. Stuff that matters.
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by rckoepke on Monday August 10, 2020 @02:56PM (#24112727)
>What does Google expect customers to do here?

https://support.google.com/a/contact/admin_no_access

To the OP ( 'HelloThur ), this is the answer to your most immediate question. I found it here: https://news.ycombinator.com/item?id=17120223

> Greetings. This is Alex Diacre here from G Suite Support. This has been flagged for my team and we’re looking into it. If any G Suite customer has trouble accessing their account they can always contact Google Cloud Support here: https://support.google.com/a/contact/admin_no_access (this is a special form to use when you cannot access any admin account)

Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by tyingq on Monday August 10, 2020 @05:54PM (#24114461)
There's a similar url, but with different form fields, here: https://support.google.com/a/contact/recovery_form

And various forms of "googling" for where to go aren't super helpful.

Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by disappearance on Monday August 10, 2020 @04:55PM (#24113880)
That’s a url worth copying into a password manager...
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by gerbler on Monday August 10, 2020 @05:08PM (#24114015)
Just to be clear, OP is factually incorrect. You can contact support using the above link if you are locked out.

Source: worked on the G Suite Support team for several years.

Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by mynameisvlad on Monday August 10, 2020 @06:10PM (#24114618)
This is pedantic in the worst possible way. If you make it impossible to find that link, then it's as if it wasn't there.
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by smarnach on Monday August 10, 2020 @05:21PM (#24114132)
It seems this link should be mentioned in the email the OP got.
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by MrsHippy on Monday August 10, 2020 @07:09PM (#24115236)
If you cant find the link, you lose admin privileges. It's a test of merit.
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by Causality1 on Tuesday August 11, 2020 @01:38AM (#24117474)
This kind of thinking on behalf of Googlers is why every professional on earth thinks Google's customer support is shamefully terrible.
Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by markstos on Monday August 10, 2020 @06:06PM (#24114585)
Practically, he's correct.

Google offered no such remedy in the reply detailing his options.

Re:G Suite Doesn't Let You Contact Support Until Logged In. ... by askvictor on Monday August 10, 2020 @07:12PM (#24115264)
Umm, this link seems to take you to an account recovery form (I haven't tried putting in my account details, but it straight up asks for a username/phone)