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A comment on Why Is Facebook Not in the Cloud Business?. Parent comment

Re:Why Is Facebook Not in the Cloud Business? by hintymad on Monday March 23, 2020 @04:25PM (#22668353)
Based on my conversation with my FB friends, FB's major challenge to tapping into cloud business is their "moving fast and breaking things" culture, and their arguably cut-throat impact-oriented perf system. We have to admit that not all tasks in development are glorious. Someone has to be on call. Someone has to fix all the important bugs. Someone has to implement features that customers ask for, even though the features may not be glorious. I personally even enjoy bug fixing, as it is closest to scientific investigation. However, would I prioritize bug fix if I were in FB? Hell no. I would launch launch launch, and show impact impact and impact. Would that be good for cloud customers or the business? Of course not. Would that erode customer trust in the long run? Oh yeah. Sometime somewhere a nasty bug will show up in this type of culture.
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Re:Why Is Facebook Not in the Cloud Business? by JJMcJ on Monday March 23, 2020 @04:45PM (#22668566)
Google has something similar and promotion is tied more to novelty than to keeping the lights on.

That tends to promote product churn.

Don't forget that Amazon is essentially a retailer, and their a certain amount of customer trust is essential.

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Re:Why Is Facebook Not in the Cloud Business? by ttul on Monday March 23, 2020 @06:29PM (#22669486)
And Amazon has “customer obsession” as a core value. I just don’t see that at Facebook or Google.
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Re:Why Is Facebook Not in the Cloud Business? by kccqzy on Monday March 23, 2020 @10:16PM (#22671177)
Because most of the time, a Facebook user or a Google user doesn't pay at all. Only advertisers do. And that's why these two companies generally don't have a customer-obsession culture.
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Re:Why Is Facebook Not in the Cloud Business? by mcqueenjordan on Tuesday March 24, 2020 @12:10AM (#22671820)
There's a reason FB and Google call them users instead of customers. I remember an old joke... "there's only one other industry that calls its customers users."
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Re:Why Is Facebook Not in the Cloud Business? by holler on Monday March 23, 2020 @05:20PM (#22668883)
How is that different than e.g. Amazon? They too have a vested interest in moving fast, innovating, etc... That's really how aws came to be anyways.
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Re:Why Is Facebook Not in the Cloud Business? by jedberg on Monday March 23, 2020 @05:25PM (#22668942)
AWS rewards bug fixing. More specifically, they reward making customers happy with existing products, which often includes bug fixing.
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Re:Why Is Facebook Not in the Cloud Business? by yibg on Tuesday March 24, 2020 @06:29AM (#22673557)
I would say aws even biased against rewrites and would prefer incremental improvements on the existing code base. Pretty polar opposite of google / fb.
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