The technical support for the Office 365 part is roughly the same load as the technical support for the GSuite part.
Now, you can finally sort-of-almost-reliably switch between different accounts. This used to just not work, for me.
But you still can't see what account you're actually logged in with. I can only see my initials and name - and my initials and name's the same for all 4 MS accounts I have (private/family, employer, client 1, client 2).
When you press "back" from an open document, you don't go back to the folder you opened it from, but to the root of the document library.
The conferencing generally works OK-ish, but sometimes it just used another audio device that it says in the settings. The simplest solution is to reboot. Sometimes it works to switch device, re-start teams, and then switch device again.
Think about it, you don't like the product because of issues you've described. You're still using it. Maybe, M$ got the product right on the parts you're really care about? Like office integration, price and so on.
Messengers is a very competitive space: slack, m$ teams, zulip, mattermost, skype, telegram and so on and so on.
My point here is issues you described just minor inconvenience and they wouldn't bring much value.
As I hinted at in my comment, account management is a pain point for us users - but probably not for the ones managing the users in a company.
I don’t particularly like teams, I do like planner and onenote colaboration, but I also really, really dislike slack, so that has to weigh into what you take from my opinion on the subject.
We do like chatting where threads are not a second thought like Slack (and UX is not "perfect" for threads).
But major pain point for us is sharing code snippets or inline code in chat, inline code - just doesn't work and code snippets - really buggy, forget syntax highlighting.
- that lets you (as a startup) optimize spending on day-to-day tools (similar to optimizing your cloud spendings)
> because it’s not worse either, you kind of get used to it.
a compelling argument to switch. The time and irritation I spend "getting used to it" could be spent learning, designing, schlepping, and re-planning my way to product-market fit in my core competency.
I’m not going to say the tools are better with Microsoft, because to me it’s really much of the same where I genuinely don’t really like any of the options. But because it’s not worse either, you kind of get used to it.
I think if you got the full teams/one-note experience on the essential plan that it might be better, but you don’t get the full experience in the browser. One example is that you can use Excel inside Onenote in the browser. But since I don’t really like slack or the g-suite stuff either, it’s basically the same with less hassle.