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A comment on Cloudflare silently deleted my DNS records. Parent comment

Re:Cloudflare silently deleted my DNS records by CamelCaseName on Monday February 24, 2020 @03:38PM (#22408185)
I like the setup my bank's Ombudsman has -- you must first take your issue to first level support, then escalate it with them if not resolved. If the second level of support denies you, then and only then can you reach out to the Ombudsman.

Any requests that haven't gone through the proper process get auto-rejected.

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Re:Cloudflare silently deleted my DNS records by lubujackson on Monday February 24, 2020 @03:46PM (#22408258)
That is the logical way for things to work, but it requires first level tech support letting you escalate, which is not always the case with non-bank industries.

The current go-to move is to tweet a complaint at the company's Twitter account. This is surprisingly effective across multiple industries and actually was something my wife did that helped resolve a time-sensitive AirBnB issue.

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Re:Cloudflare silently deleted my DNS records by lostlogin on Monday February 24, 2020 @06:00PM (#22409356)
This may be due to banks having regulatory requirements - they don’t want regulators in. Because of this, resolving issues before regulators are contacted is in everyone’s interest.
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