Our Tesla Model 3 Suffered a Failure While Parked

Re:Our Tesla Model 3 Suffered a Failure While Parked by bigcloud1299 on Monday December 30, 2019 @05:16PM (#21917145)

Recently my bothers Ford Focus had service engine light that had come on and vehicle was shut down. He had it towed to ford. which let him know that they recently had a recall on the model and they knew the exact issue. He was neither given rental nor Uber or loaner etc. he had to talk to his insurance company which also did not include recall as a clause so he had to rent.

This sort of shit happens to all cars. Although Lexus has been generous with loaner as they try to push you to trade in or buy newer version on Lexus.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by 013a on Monday December 30, 2019 @05:28PM (#21917257)

Any high-end dealership I've been to will give loaner cars during any service. The Audi dealership near me will usually give you one of their A4's if its scheduled enough in advance, and for more "emergency" service if the lot loaner isn't available they'll ferry you down the road to a little car rental shop and pay for whatever they have in-stock.

I mean, to be clear: You "pay for it" with the fact that an oil change is like $150. But, you'd still get it for any maintenance that is covered under warranty, and its disappointing that Tesla doesn't do the same. One of a myriad of reasons why I'm confused why anyone buys a Tesla.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by taborj on Monday December 30, 2019 @07:38PM (#21918042)

My local VW dealer gives loaners if the service is scheduled in advance, or turns out to take longer than anticipated. They'll drive you just about anywhere if for some reason a loaner isn't available, including home or work.

They're not top spec loaners, generally, but they're usually newer than what you rode in on.

And oil changes are only $70 for full synthetic, though I do the routine stuff myself. But the point is, not everywhere that gives loaners overcharges for routine maintenance. $70 is cheaper than the JiffyLube.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by Marsymars on Monday December 30, 2019 @05:28PM (#21917262)

> This sort of shit happens to all cars.

Sure, except certain brands have standard policies to provide transportation assistance for any lengthy (e.g. > 1 day repairs)

e.g. Toyota: http://toyota.custhelp.com/app/answers/detail/a_id/7653/~/if...

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Re:Our Tesla Model 3 Suffered a Failure While Parked by sdinsn on Monday December 30, 2019 @05:36PM (#21917307)

> He was neither given rental nor Uber or loaner etc

That's surprising. Whenever I take my honda in for service, I always get offered a loaner (even if it's just a couple hours of service)

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Re:Our Tesla Model 3 Suffered a Failure While Parked by fgonzag on Tuesday December 31, 2019 @04:35PM (#21924937)

It's a focus, I don't know why people expect luxury service for a 30K car. I had a shelby 350 and ford would even give me a loner while in regular service if I wanted. The tesla in the article is priced at 57k, I'd expect pretty good service for that price.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by sdinsn on Thursday January 02, 2020 @12:25PM (#21937421)

Honda gives me a loaner for my Honda civic which costed about 20k...

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Re:Our Tesla Model 3 Suffered a Failure While Parked by droithomme on Monday December 30, 2019 @05:24PM (#21917219)

Had a similar problem with a VW. They sent a car carrier to pick it up, and offered to bring a rental. Didn't need a rental, but it was a nice offer.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by mcchew on Monday December 30, 2019 @05:22PM (#21917199)

One could speculate that Lexus owners are more likely to be able to afford the upgrade than with other makes. I'm a bit surprised that other moderately high end brands like Tesla don't do the same.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by Buge on Monday December 30, 2019 @05:31PM (#21917272)

I wonder if Tesla gives different service for Model S vs Model 3.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by alphabettsy on Monday December 30, 2019 @07:30PM (#21917993)

Forum messages suggest this is the case.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by rasz on Tuesday December 31, 2019 @01:05AM (#21919281)

> his insurance company which also did not include recall as a clause so he had to rent

But he didnt leave car for recall, his car shut down. Sounds like a fob off excuse.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by MBCook on Monday December 30, 2019 @05:21PM (#21917185)

Did the focus cost $57k?

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Re:Our Tesla Model 3 Suffered a Failure While Parked by bigcloud1299 on Monday December 30, 2019 @06:25PM (#21917617)

No. Point was that cars do have problems. And we can’t separate out one car mfg from Another. Regardless of price paid. Let’s not forget Gm sold cars with known ignition issues and Toyota with known air bag issues. At least Tesla are jeopardizing human lives as the former two did and probably do.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by MBCook on Monday December 30, 2019 @07:09PM (#21917856)

The price paid matters for the quality of the service. If you’re paying $60k you should expect a loaner or at lest help with a rental. Other brands provide that at that price range. Why doesn’t Tesla? Why is it ok for them to cheap out?

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Re:Our Tesla Model 3 Suffered a Failure While Parked by fgonzag on Tuesday December 31, 2019 @04:37PM (#21924944)

Ford would give me a loaner for regular service for my shelby gt 350. Literally 4-5 hours, and they'd let me ride around in a newer mustang GT or bullit.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by ariwilson on Monday December 30, 2019 @06:44PM (#21917728)

Statistics can sort this out. How often do we hear about dead Toyotas vs dead Teslas?

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Re:Our Tesla Model 3 Suffered a Failure While Parked by fgonzag on Tuesday December 31, 2019 @04:37PM (#21924948)

The number you stated has to be divided by units sold, IMHO

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Re:Our Tesla Model 3 Suffered a Failure While Parked by ceejayoz on Monday December 30, 2019 @05:22PM (#21917204)

Expensive cars tend to be more finicky, not less.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by close04 on Monday December 30, 2019 @05:33PM (#21917286)

I don't think the problem is that a car broke down (happens to any car). But the higher end the car, the higher end the service you expect. A Ford Focus is anything but premium so I'm sure few people expect premium services attached to the purchase. A ~$60.000 car is a different story.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by happycube on Tuesday December 31, 2019 @01:47AM (#21919410)

Ford gives pretty much no service for 201x Focus's when the transmission goes to pot.

https://jalopnik.com/fords-dual-clutch-transmission-continue...

https://www.azcentral.com/story/money/cars/2019/12/27/ford-f...

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Re:Our Tesla Model 3 Suffered a Failure While Parked by Dylan16807 on Tuesday December 31, 2019 @03:37AM (#21919733)

A slow breakdown of a transmission, even if it's premature, doesn't strand you out of nowhere.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by o-__-o on Monday December 30, 2019 @05:29PM (#21917265)

I think he’s saying, you front pay service in luxury brands. Of that $57k, maybe $2k goes to a potential loaner fund maintained by the dealer.

Both my Toyota and ford dealer, for example, rents their cars for competitive rates (compared to the local enterprise). They are nice enough to give you a shuttle service between working hours up to 10mi away, but that cost likely comes out of the Service Center budget (hence the $49 tire rotation service cost)

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Re:Our Tesla Model 3 Suffered a Failure While Parked by ariwilson on Monday December 30, 2019 @06:43PM (#21917723)

The point of TFA that the car failure / bad service happened to CarAndDriver's long term test drive Model 3 early on its lifespan and they have never had this happen before for any of their long term cars.

"This sort of shit happens to all cars" misses the significance of this event due not applying basic statistics. Simply put, readers of this article have far more cars than the writers.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by alphabettsy on Monday December 30, 2019 @07:26PM (#21917964)

I’m fairly certain this single data point is statistically meaningless.

To me the story is about reliability, the changing nature of automotive problems and how they handle customer service.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by cjbprime on Monday December 30, 2019 @10:57PM (#21918840)

No, the misapplication of basic statistics is yours in concluding that one data point in a small sample size must be significant. The opposite is true.

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Re:Our Tesla Model 3 Suffered a Failure While Parked by ariwilson on Tuesday December 31, 2019 @01:22PM (#21923145)

Significance in a magazine article != statistical significance, which is unfortunately very hard to come by in the real world. Simply put, I'm willing to give more credence to a car magazine talking about never having encountered a problem like this before in a pool of vehicles than random commenters on HN.

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