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A comment on Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat. Parent comment

Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by scrollaway on Sunday November 17, 2019 @04:08PM (#21560055)
Congratulations on the release. Wish you all the best with it, and will not hesitate to recommend it … but first, email 100% has to be supported. Should be as good as Intercom's user-facing email flow.

Email and twitter DMs are IMO more important for people looking for a support channel than "live agent" chat boxes. Live agent boxes are often adblocked and can't ever be the sole point of contact for a company that cares about having a support channel.

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Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by sojanofficial on Monday November 18, 2019 @12:57AM (#21562218)
Chatwoot Co-Founder here: Thanks a lot for the support.

Totally agree. email is currently our top priority item and the development is halfway through. We are also actively working on twitter DM as a channel.

Stay posted for updates.

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