sojanofficial
sojanofficial on Hacker News
Posted by
sojanofficial on Tuesday April 29, 2025 @08:59PM
from the show-hn dept.
A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy live chat widget with a shared inbox and just enough backend logic to make things work. What made it stand out was that you could self-host it, own your data, and actually read the code.Since then, things have grown. We got into Y Combinator, has grown into a...
Posted by
sojanofficial on Wednesday May 29, 2024 @08:47PM
from the chatwoot.com dept.
Will be happy to have you on-board Let us know if you need any help with Chatwoot setup.
happy to have you onboard !!
The community edition remains a core part of our vision and is also the base on which the enterprise features are build. So rest assured that we will keep working on improving them.
Right now Chatwoot is suited primarily for support and sales use cases where its one on one conversations with the customer.
But we do have our eyes on marketing use cases(campaigns) in our future roadmap.
What we have seen is some customers prefer chat buttons especially when they prefer not to give out their personal information.
In Chatwoot the channels like email, twitter, Whatsapp etc are also considered primary conversation channels. So its helpful even when your primary support channel isn't chat.
That correct. The code can't considered open but rather source available.
We have sms channel available via Twilio. Discord / Zapier are integrations are there on our roadmap.
With Chatwoot being opensource, you will be able to customise and deliver a very tailor made experience for your organisation. Thats one aspect to consider.
Glad to hear you are happy with Chatwoot :)
Do let us know if you need any help, anytime !!!
happy to have you onboard. Feel free to reach out if you need any help :)
Do let us know if you need any help in setting up Chatwoot.
That is correct. Our email channel is an implementation build on top of Rails Action mail box.
It support ingresses for Mailgun, Mandrill, Postmark, and SendGrid. You can also handle inbound mails directly via the Exim, Postfix, and Qmail ingresses
ref: https://guides.rubyonrails.org/action_mailbox_basics.html
Chatwoot Co-founder here:
Thanks a lot for the support. A couple of our devs come with a design background as well, so aesthetics and UX is also something we take great pride in.
Also thanks for bringing that bug up, we are working on fixing that.
Chatwoot Co-founder here:
Thanks a lot for the support. A hosted version will be up by end of this month. Meanwhile, you can deploy the repo easily to heroku. Will be happy to assist if you face any issues.
Chatwoot Co-founder here:
We haven't done a full-scale load testing yet. But we were able to handle the HN traffic using Heroku's free tier.
Chatwoot Co-founder here:
Do let us know if you face any issues. Will be glad to help.
Chatwoot Co-Founder here:
Thanks a lot for the support.
Totally agree. email is currently our top priority item and the development is halfway through. We are also actively working on twitter DM as a channel.
Stay posted for updates.
Chatwoot Co-Founder here:
We are working on the feature comparison and roadmap pages. It will be up on the website in a day or two.
Chatwoot Co-Founder here:
Just saw that its up on SaasHub. thanks a lot for featuring.
Co-Founder here:
These are all great suggestions. We are reworking our roadmap based on the feedback from HN. Thanks a lot for these.
Chatwoot Co-Founder here:
Thanks a lot for the support.
Totally get your concern about "Alternative". In terms of the scope of features, we are still behind many of the current market offerings. But we will be making some steady progress over the new couple of months.
Meanwhile, we are updating the website & repo with feature comparison and an in-progress roadmap. It should be up in a day or two