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A comment on Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat. Parent comment

Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by jnathsf on Sunday November 17, 2019 @02:58PM (#21559721)
Amazing to see your vision coming to life by open sourcing the code and getting so many contributors! No small feat. And great to see the project is being done in Rails. I’ve spent hours looking for a a good product in this space for our company so will definitely give this a try. Two questions - do you have a way to author FAQs and is email an accepted channel?

Thanks and can’t wait to see Chatwoot grow.

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Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by pranavrajs on Sunday November 17, 2019 @03:05PM (#21559767)
Thanks for the kind words. Please see my response below.

> do you have a way to author FAQs

Right now, we don't support it. We have FAQs and a documentation website in the pipeline.

> is email an accepted channel?

Honestly speaking, it is not completely done yet. Emails from support desk mail can be seen in the dashboard, but you cannot respond to it now from our dashboard. Hopefully, we would be able to complete it sooner.

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Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by scrollaway on Sunday November 17, 2019 @04:08PM (#21560055)
Congratulations on the release. Wish you all the best with it, and will not hesitate to recommend it … but first, email 100% has to be supported. Should be as good as Intercom's user-facing email flow.

Email and twitter DMs are IMO more important for people looking for a support channel than "live agent" chat boxes. Live agent boxes are often adblocked and can't ever be the sole point of contact for a company that cares about having a support channel.

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Re:Show HN: Open-Source Alternative to Intercom, Drift, Zend... by sojanofficial on Monday November 18, 2019 @12:57AM (#21562218)
Chatwoot Co-Founder here: Thanks a lot for the support.

Totally agree. email is currently our top priority item and the development is halfway through. We are also actively working on twitter DM as a channel.

Stay posted for updates.

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