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Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Nursie on Wednesday November 06, 2019 @03:03AM (#21460576)
That particular cultural norm (or way of doing business, in deference to 'flarg' who is better acquainted with this than I am) has got in the way of producing quality work several times in the past, and ruined the productivity we were trying to get from outsourcing in the first place (it was not my decision, I just had to try and make it work).

  "So you understand what you have to do?"
  "Yes"
  "And you have all the documentation and information you need?"
  "Yes"
  "OK great, let's get this thing going, get in touch if you need any help"
Two weeks later -

  "How's progress on the project?"
  "I have not been able to start the work because I could not understand..."
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by theshrike79 on Wednesday November 06, 2019 @03:14AM (#21460605)
With Indian contractors, you can't use questions that require them to give a yes or no answer.

You need to phrase things differently: "What will be the first thing you'll be working on?" instead of "Do you understand?", for example.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by donkeyd on Wednesday November 06, 2019 @04:30AM (#21460952)
I've explained this multiple times now at large (even fortune 500) organizations. I had a project where they kept asking 'can you finish this on Monday?' or 'we need this by Monday, when can you finish it?' Every time, they'd confirm it would be finished on Monday, but it never was.

When we changed tactics to just asking for an estimation without any direction from us, we would get much more realistic estimates. Took a lot of work to convince our project manager though.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by wheelerwj on Wednesday November 06, 2019 @04:13AM (#21460872)
open ended questions are just better in general.

Describe your next steps...

Please create a step by step project plan in {tool name}...

Another issue is waiting two weeks. Never, ever, wait two weeks. With any outsourced team you need much more frequent check-ins otherwise you run the risk of being blind-sided by huge project delays.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Nursie on Wednesday November 06, 2019 @04:22AM (#21460916)
Lessons learned I guess!

We assumed that we were dealing with a (semi-) autonomous developer or team of developers, who would ask for clarification or assistance if needed.

We made ourselves available, we didn't expect miracles (it was big product with a team you had years of knowledge about it attached, though they were working on a small, isolated area), but our expectations were just out of line with what we got.

In the end the developer turned out to be able to do the work, though did not excel. The biggest hurdle to cross was this mismatch of expectations.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by klausjensen on Wednesday November 06, 2019 @03:19AM (#21460633)
This gives me nervous twitches and flashbacks to my time dealing with Cognizant for IT services and development while contracting for a large energy company.

The level of incompetence was at a level where you kind of look around and wonder if you are on some kind of hidden camera tv-show.

Never again will I work with a client that has outsourced anything that touches my work to Cognizant, Infosys or Cap Gemini.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Tade0 on Wednesday November 06, 2019 @03:16AM (#21460614)
I guess asking specific questions that don't have a yes/no answer would have helped here.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by thinkingemote on Wednesday November 06, 2019 @04:16AM (#21460890)
Maybe we can use a riddle here? Ask someone "will you tell a lie if I ask you a yes no question?"

(I think I screwed up but you get the idea!)

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Tade0 on Wednesday November 06, 2019 @05:42AM (#21461306)
Imagine asking interview questions only in this manner.

That would probably be equally evil and effective.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by kthejoker2 on Thursday November 07, 2019 @09:49AM (#21473632)
"Tell me about a time you failed" is the tech interview equivalent of "When did you stop beating your wife?"
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Tade0 on Friday November 08, 2019 @08:38AM (#21482021)
Yeah. Fortunately it's enough to tell a story from your junior years to pass this one.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by vwuon on Wednesday November 06, 2019 @03:19AM (#21460632)
The other person being honest would have helped much more.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by pacaro on Wednesday November 06, 2019 @03:25AM (#21460652)
This isn't an honesty thing. Many cultures (both in terms of social culture and work culture) have a strong aversion to saying no. Some languages barely have a word for it.

Even when those aren't issues yes/no questions rarely have the precision that you want, often you can phrase a question to seem like it only has a binary answer, but the real answer is way more complicated. Basic project management principles come into play here. As other posters have commented, asking what someone will be working on first, setting up tracking tasks etc.

[dead]
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by hibbelig on Wednesday November 06, 2019 @04:55AM (#21461089)
If you ask an American "How are you?", they will respond "Fine, how are you?".

If you ask a German "How are you?", they will tell you they caught a flu and they bumped their toe on the way to the bathroom.

As a German, it's hard work for me to respond appropriately to the American question. But I understand that I don't blame the American for being dishonest.

It's even harder for me to work with the Indian "yes", but I understand they don't mean to be dishonest.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by ethbro on Wednesday November 06, 2019 @03:59AM (#21460802)
One person's lie is another person's cultural expectation.

It's ironic you're lamenting Indian cultural inflexibility, while simultaneously imposing your own by refusing to simply reword a question.

Engineers get results with the world they're given, not the world they wish they had.

[dead]
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by ethbro on Wednesday November 06, 2019 @04:36AM (#21460988)
No apology needed. :)

We each have a right to our own perspectives on the world.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by lotsofpulp on Wednesday November 06, 2019 @05:15AM (#21461177)
> Engineers get results with the world they're given, not the world they wish they had.

Evidence I see points to better engineering results from countries that don’t “culturally” lie.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by belltaco on Wednesday November 06, 2019 @08:26AM (#21462251)
With anectdata, yes.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by engineeringwoke on Wednesday November 06, 2019 @03:59AM (#21460797)
Lying is a big part of most of the world's cultures. The northern Europeans are unique in that they have such an aversion to it.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by Tade0 on Wednesday November 06, 2019 @05:47AM (#21461328)
I can't help you here.

I'm just a lowly eastern-European contractor banking on real estate prices in Silicon Valley remaining ridiculous on one side, and Indian contractors[0] remaining unreliable on the other.

[0] Those of them who have lower rates of course. Reliable Indian contractors have proper rates - and good for them.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by hevi_jos on Wednesday November 06, 2019 @04:58AM (#21461104)
That is your problem: You have not taken the time to understand other cultures.

You believe they are not being honest but they ARE!!

If they can not do the work, they tell you, but in their own language, not directly but in subtle ways.

They are expressing it, and in their mind you understand them, because they are actually saying it. It is just that you are deaf to their language, you are not looking to the nuances, and just ignore those signals they are emitting.

Then comes the blaming and the pointing fingers.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by flukus on Wednesday November 06, 2019 @06:20PM (#21468666)
They are a service provider and we are their customers, it's up to them to adapt to our needs and adapt to our culture.
Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by goatinaboat on Wednesday November 06, 2019 @01:35PM (#21465503)
Two weeks later -

I wonder exactly what he or she had been doing for those two weeks, just staring into space? Were you being billed for that time?

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by hevi_jos on Wednesday November 06, 2019 @04:50AM (#21461068)
You never ask a Chinese or an Indian direct questions.

It is so rude for them.

You are not telling them what you believe you are telling.

Re:20K Workers Will Be Jobless in Indian IT Sector, Thanks t... by bigjimmyk3 on Wednesday November 06, 2019 @10:51AM (#21463715)
Could you elaborate on this? I do not have extensive experience with or cultural knowledge of India, so I would be very interested to know about the cultural background for your statement. Maybe it can save me from inadvertently being rude to someone in the future.