>not a third party reseller - they're bloody useless
Where I'm from, all official Apple premium resellers do the job just fine.
They're absolutely terrible here.
replacement of batter and screen was done in two days, given that parts were ordered and shipped from another city. not bad. But I understand what original article owner writes. sometimes non usb keyboards stop working and only plugging them in into the port on the hub and replugging them back into the system block gets them recognized again.
Granted that's still better support as non-business you'd get from one of the PC OEMs, but still crap.