That place was actually Evil enough I quit within a year to go back to another small company but it was nothing like what you read about Google. A different axis of evil.
Stuff like being able to call a Town Hall Meeting to criticize the decisions of upper management seems unique to Google though. Imagine that happening at some place like Oracle!
Maybe like the cells in the body of a criminal and those in the body of the saint aren't really different, per se, and it's more about the state between them. I don't know how to put this well, but I wouldn't be surprised if there is a word for how something can behave very differently if you rearrange its parts, or excite them in a different order, etc.
Couldn’t the same basically be said of Google/Facebook/Twitter’s public communication platforms too? :-)
Encouraging internal dialogue and communication but not understanding its limits at scale is one of the biggest mistakes Google has made.
It's not just scale in numbers of people. It's also scale in terms of the potential value which can be captured by viral campaigns and media attention. When a "scene" is out of the way and non-mainstream, there can be a high degree of trust. However, when the "scene" gets hot, and there's some serious money and power to be gained, the sociopaths and other bad actors start coming out of the woodwork.
On one side, the internal social justice campaigns are incredibly pervasive due to large usage of internal message boards. On the other side, Google is one of the few companies that allows this level of internal airing of dirty laundry. I've heard stories of similar incidences at Microsoft which were swiftly shut down.
The problem is that when you encourage internal dialogue and communication at a huge company like this, you'll never have people with different opinions pitching in. You'll mostly get people with the most 'acceptable' opinions, the others being silent as they value their jobs. It's a huge risk to be singled out as someone who thinks Damore was right or that Maven should've been continued. As a result, you'll get a constant stream of one-sided social justice campaigns which inevitably leak to the press.
Encouraging internal dialogue and communication but not understanding its limits at scale is one of the biggest mistakes Google has made. Google was built on principles of open company-wide communication and sharing of information, and while it clearly doesn't work as intended anymore, there's too much inertia to change the course.