This is not an excuse. A company making any effort to be legitimate should use one of the several identity verification services available in combination with any sort of nontrivial fraud detection, which should easily dissuade 99.9% of thieves. At 22% rental fees, the service can easily afford to cover theft that slips the net.

Given that KitSplit doesn't even disable the account of known thieves, it seems pretty clearly a case of malice (or, more accurately, greed, which in this case has the same net effect), not incompetence.

> A company making any effort to be legitimate should use one of the several identity verification services available in combination with any sort of nontrivial fraud detection, which should easily dissuade 99.9% of thieves.

Not so. Thieves aren't stupid. They try a few times to figure out the system, then steal the identity of someone else (who is legit and passes fraud and credit checks) to do the actual theft.

The portability of the gear, combined with it's high resale value, means rentals will never work for an online business.

While this is certainly true for a few thieves, at least for other high-fraud industries, it's a case of running away from a bear - you just have to be harder to defraud then the other guy (in this case, other online marketplaces). Additionally, it's both more difficult to obtain an identity (particularly if locality is required to pass fraud checks) (whereas stolen CCs can easily be purchased in bulk) and not necessarily sufficient - for example, if the fraudster's contact number is verified against their identity, it again increases the threshold.

If the thieves have access to a local, legit person's CC, identity, and phone, then yes, you can't really stop them from stealing.

TransferWise once requested a webcam interview and verified my ID using that.

How can a a theif fake an interview?

>This is not an excuse.

It's not supposed to be an excuse for anything. The GP asked why they didn't take a deposit and my response was to argue why that's pointless.

Which is why they should be sued out of existence.

Charge a new credit card sign-up fee, which is then refunded after a couple weeks. Only allow rentals on cards that have gone through this process with no charge-backs or fraud complaints.

Only allow renters to bypass this process for a new card if they have an established and positive rental record.

I was guessing it was a pre-paid card that just barely had the balance to cover the rental fee.

Most places block pre-paid cards for purposes like this (although I have seen Stripe report a card initially as non-pre-paid and then later revise it to say pre-paid).

As far as I am aware Address verification is the only way to perform a fraud check and block prepaid cards. Maybe stripe can use some collective intelligence for certain card numbers but it would be a lagging indicator of fraud.

Not really, there are different BINs issued for prepaid card.

But do they block temporary cards generated by Monzo?

The difference being that KickSplit's insurance would cover that loss.

It's more likely KickSplit doesn't want to introduce friction for potential renters. $3,500 is a large deposit for someone who just wants to pay $75 rent on a few hours of use.

I really don't think that's an unreasonable amount. Most people are renting this equipment for professional use and should easily be able to put that money down.

The reason I'd rent such equipment would be that I couldn't afford to own it. I would not handle it uninsured, of course, but I'd likely not pay to insure it against it getting stolen from me. That risk I'd eat and compensate with suitable security measures.

But putting those charges on your card within your credit limit and credit period doesn't cost much.

Can't afford would mean needing insurance, or selling/pawning property. Proper vetting enables you to use the threat of criminal prosecution and civil restitution to indirectly use the customer's remaining property as collateral.

You only need to secure a deposit which covers the black-market price of the equipment.

So probably ~30% of face value.