SIM swap horror story: I've lost decades of data and Google won't help

Re:SIM swap horror story: I've lost decades of data and Goog... by lotyrin on Monday June 17, 2019 @01:09PM (#20205068)

Make it something you can pay in advance, then.

For a fee, you get marked as a high-risk/high-value account, get the recovery service and risky factors of authentication get extra scrutiny, etc.

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Re:SIM swap horror story: I've lost decades of data and Goog... by abraham on Monday June 17, 2019 @01:12PM (#20205104)

You can get extra security from Google for free. https://landing.google.com/advancedprotection/

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Re:SIM swap horror story: I've lost decades of data and Goog... by graeme on Monday June 17, 2019 @02:21PM (#20205901)

Patio11 just had an automated loss of access on his phone when enrolling. Lack of support hurts there too.

https://mobile.twitter.com/patio11/status/114040469625693798...

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Re:SIM swap horror story: I've lost decades of data and Goog... by patio11 on Monday June 17, 2019 @07:10PM (#20208217)

This was quite unfun. (Fixed now, after I blackboxed what the actual problem was. Some Googlers are looking into the docs/error messages to fix that half.)

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Re:SIM swap horror story: I've lost decades of data and Goog... by couchridr on Monday June 17, 2019 @05:07PM (#20207395)

Not exactly free, because you must buy a couple of hardware tokens. Fifty dollars when bought from google. But free besides that.

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Re:SIM swap horror story: I've lost decades of data and Goog... by jsty on Monday June 17, 2019 @01:17PM (#20205169)

They'd probably get bad headlines regardless of whether or not they required an in-advance subscription:

- Don't allow upgrading after a problem arises to get premium support: "Google won't let me pay to fix my account"

- Allow upgrading after a problem arises to get premium support: "Google extorting me to regain access to my account"

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