Re:An update on last week's customer shutdown incident
by bepvte on Tuesday June 04, 2019 @09:25PM
(#20100743)
Because I reinstalled my droplet with a different filesystem manually, the snapshot restore doesnt work. Support tells me they cant do anything, so my 2~ of chat logs are sitting in a disk image that they cant restore bc they need to mount it for some reason...
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Re:An update on last week's customer shutdown incident
by Sebguer on Tuesday June 04, 2019 @10:08PM
(#20100941)
Hey there! I would love to follow up on the issue you're describing here. It looks like you tried to bring a disk image over from a provider in a format that we don't support, and unfortunately there's nothing trivial we could do to get a working Droplet out of it (which is a requirement for us to expose the volume within the systems we have).
I can't promise a super fast resolution - but I'd be happy to work internally to see if there's any outside-the-ordinary workarounds we can supply here if you're willing to follow back up on the ticket.