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Re:Customer Service Agents Can See What You're Typing in Rea... by Cacti on Wednesday January 23, 2019 @04:55PM (#18983493)
If the site is using SSL, there is a reasonable expectation that only the server will see that data, not the entire world.
Re:Customer Service Agents Can See What You're Typing in Rea... by sgarman on Wednesday January 23, 2019 @04:56PM (#18983511)
Depends if that server is storing every conversation in a non password protected mongo database. I'm going to stick with expecting the entire world is going to see it until security and privacy is valued much greater then currently.
Re:Customer Service Agents Can See What You're Typing in Rea... by munk-a on Wednesday January 23, 2019 @05:21PM (#18983745)
I disagree, assuming there are no other security holes (browser extensions, whatnot) then the server will initially receive it, but they can then forward that data to any third party they wish.
Re:Customer Service Agents Can See What You're Typing in Rea... by lucb1e on Wednesday January 23, 2019 @06:04PM (#18984115)
TLS has very little to do with it. Some intermediary parties may be able to read the plaintext, but that's different from putting it on pastebin for everyone to see. I've never heard of ISPs or transit providers publishing privacy-sensitive data or otherwise snooping on it. (Assuming non-business / non-VPN / non-proxy connections. Just an ordinary internet connection.)

The author probably meant if the site gets/is hacked, or if they are later bought by another company, or if a new employee joins and you can see chat history... etc.

Re:Customer Service Agents Can See What You're Typing in Rea... by bradknowles on Wednesday January 23, 2019 @06:10PM (#18984165)
Many high-profile commercial carriers will do deep packet inspection of the traffic from their end users, so that they can do insertion of their own ads into whatever content you may be surfing. Including on your webmail pages.

And their ad networks might well be infected with malware. But because of deep packet inspection and editing, you can't tell that the malvertising in question actually came from AT&T or Spectrum instead of Gmail.

Re:Customer Service Agents Can See What You're Typing in Rea... by lucb1e on Thursday January 24, 2019 @02:06PM (#18991855)
I heard of one USA mobile carrier doing that at some point, but is it actually common anywhere on the planet? Even in the USA it seems to have been a one-off.
Re:Customer Service Agents Can See What You're Typing in Rea... by aquark on Wednesday January 23, 2019 @06:41PM (#18984411)
How are they able to do ad insertion into a https page?

I'm sure Google would not be happy with content injection into gmail.

Re:Customer Service Agents Can See What You're Typing in Rea... by copperx on Wednesday January 23, 2019 @07:12PM (#18984654)
Yeah,that doesn't make any sense, unless they're doing an MITM attack just to insert ads?
Re:Customer Service Agents Can See What You're Typing in Rea... by dpkonofa on Wednesday January 23, 2019 @07:18PM (#18984711)
Although you're technically right, my point is more along the lines of people just being in the default state of skepticism. Be as secure as you, personally, can possibly be and just assume that everyone else isn't following standard security protocols, that their SSLs are invalid, and that they're monitoring what you're typing.

It's similar to the old adage about driving: "Drive like everyone else is an idiot out to kill you. Don't be right, be predictable."

Re:Customer Service Agents Can See What You're Typing in Rea... by clusmore on Wednesday January 23, 2019 @04:56PM (#18983508)
Not really, because the site probably stores the data and the site could be breached, or they could sell (access to) the data.

Edit: In the worst-case, as per the GP's point.

Re:Customer Service Agents Can See What You're Typing in Rea... by jacurtis on Wednesday January 23, 2019 @05:14PM (#18983674)
Well you aren't wrong. I mean technically speaking if there is an SSL certificate, than in fact you are directly connected to the server and no one is in between.

The difference is that if I own the server, I can see your information even though it was a direct server connection. You directly fed the information to me. That is what is happening in these scenerios.

Re:Customer Service Agents Can See What You're Typing in Rea... by bradknowles on Wednesday January 23, 2019 @06:11PM (#18984178)
Nah, there are hundreds of CAs out there. People could get their SSL certs from any one of them and MITM all your supposedly secure web traffic.

And plenty of ISPs will do exactly that, if you give them half a chance.

Re:Customer Service Agents Can See What You're Typing in Rea... by tremon on Thursday January 24, 2019 @07:31AM (#18988054)
Even in that case, what server? The server belonging to the url in the address bar? Or the one hosting that facebook icon? Or the one collecting the client-side metrics/analytics for the developers? Or the many serving you ads on that page?
Re:Customer Service Agents Can See What You're Typing in Rea... by wongarsu on Wednesday January 23, 2019 @08:56PM (#18985325)
If they log keystrokes (for security, UX research or whatever) there's a good chance that they send enough packets to allow an attacker to infer a lot just from observing frequency and length of packets.
Re:Customer Service Agents Can See What You're Typing in Rea... by jgroszko on Wednesday January 23, 2019 @05:08PM (#18983608)
Depends on what analytics and ad tracking are also running on that site