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Re:Customer Service Agents Can See What You're Typing in Rea... by lucb1e on Wednesday January 23, 2019 @06:04PM (#18984115)
TLS has very little to do with it. Some intermediary parties may be able to read the plaintext, but that's different from putting it on pastebin for everyone to see. I've never heard of ISPs or transit providers publishing privacy-sensitive data or otherwise snooping on it. (Assuming non-business / non-VPN / non-proxy connections. Just an ordinary internet connection.)

The author probably meant if the site gets/is hacked, or if they are later bought by another company, or if a new employee joins and you can see chat history... etc.

Re:Customer Service Agents Can See What You're Typing in Rea... by bradknowles on Wednesday January 23, 2019 @06:10PM (#18984165)
Many high-profile commercial carriers will do deep packet inspection of the traffic from their end users, so that they can do insertion of their own ads into whatever content you may be surfing. Including on your webmail pages.

And their ad networks might well be infected with malware. But because of deep packet inspection and editing, you can't tell that the malvertising in question actually came from AT&T or Spectrum instead of Gmail.

Re:Customer Service Agents Can See What You're Typing in Rea... by lucb1e on Thursday January 24, 2019 @02:06PM (#18991855)
I heard of one USA mobile carrier doing that at some point, but is it actually common anywhere on the planet? Even in the USA it seems to have been a one-off.
Re:Customer Service Agents Can See What You're Typing in Rea... by aquark on Wednesday January 23, 2019 @06:41PM (#18984411)
How are they able to do ad insertion into a https page?

I'm sure Google would not be happy with content injection into gmail.

Re:Customer Service Agents Can See What You're Typing in Rea... by copperx on Wednesday January 23, 2019 @07:12PM (#18984654)
Yeah,that doesn't make any sense, unless they're doing an MITM attack just to insert ads?