That's true, but you set the bar very low.

Regarding user support, Google ranks on par with an anvil.

My anvil has 100% uptime since 1912. Just sayin.

The metaphor stays apt if you take uptime into account :-)

Anvils do break, sometimes, and the failure mode is catastrophic: https://duckduckgo.com/?q=broken+anvil&t=h_&iax=images&ia=im...

Most times Google has issues like that, it's for a free service, rather than something affecting paid customers, yeah?

When I was consulting I had a client whose google ads stopped working for six weeks. She was spending $500 a week in ads, but Google wouldn't do anything to fix or even acknowledge the issue.

I also had Google accuse me of "click fraud" on a website I ran in college- they stole about $300 from me, with no ability to appeal.

Google's support- even for paying customers- is abysmal.

No.

We had someone locked out of their email while using Google's paid company mail service (App engine, I think it was called). Several days with no mail and no useful support taught me that relying on Google can leave you with no recourse.