> 2 days for people being locked out of their account, through no fault of their own, is a long time.
In absolute terms yes. Compared to how for example google handles this it’s outstanding.
That's true, but you set the bar very low.
Regarding user support, Google ranks on par with an anvil.
Re:An Apology and an Update
by justtopost on Saturday December 22, 2018 @11:08AM
(#18741102)
My anvil has 100% uptime since 1912. Just sayin.
The metaphor stays apt if you take uptime into account :-)
Anvils do break, sometimes, and the failure mode is catastrophic: https://duckduckgo.com/?q=broken+anvil&t=h_&iax=images&ia=im...
Re:An Apology and an Update
by lazerwalker on Saturday December 22, 2018 @12:37PM
(#18741533)
Most times Google has issues like that, it's for a free service, rather than something affecting paid customers, yeah?
When I was consulting I had a client whose google ads stopped working for six weeks. She was spending $500 a week in ads, but Google wouldn't do anything to fix or even acknowledge the issue.
I also had Google accuse me of "click fraud" on a website I ran in college- they stole about $300 from me, with no ability to appeal.
Google's support- even for paying customers- is abysmal.
No.
We had someone locked out of their email while using Google's paid company mail service (App engine, I think it was called). Several days with no mail and no useful support taught me that relying on Google can leave you with no recourse.
Slack is only apologizing due to the public uproar, as apparently many people were affected.
Our cofounder was also locked of his account. He's Irish and living in Romania, with nothing to do with the embargoed countries.
To make matters worse, he tried contacting support to prove his nationality and country of residence and 2 days later he's still locked out of Slack.