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Re:A critique of Gmail's “smart replies” by glacials on Monday November 12, 2018 @02:55PM (#18435161)
The author seems to imply the smart reply buttons immediately send an email with the chosen phrase. This is incorrect. They open an email draft beginning with the chosen phrase.

There are many times I've used one of these buttons to begin a much more detailed email. Not only do they save a few keystrokes, but they help you get past that first wave of "blank canvas" writer's block.

Re:A critique of Gmail's “smart replies” by ben509 on Monday November 12, 2018 @04:46PM (#18436179)
Heh... despite seeing them on literally every email I've responded to, so possibly hundreds of times, I have never been okay with sending a derpy "That sounds great!" email, so I never realized they don't automatically send it.

It's amazing that they managed to fail at discoverability despite putting the controls right in front of me.

Re:A critique of Gmail's “smart replies” by abainbridge on Monday November 12, 2018 @05:44PM (#18436692)
I have the same problem with messaging apps, where I can't tell whether pressing return inserts a newline or sends the message. I find myself avoiding newlines altogether because I'm scared of pressing return. Or, accidentally hitting return and sending a half formed jumbled mess to my boss/customer.

Please, developers of the world, make return insert a new line. It's much easier to undo than message-send.

Re:A critique of Gmail's “smart replies” by iBelieve on Monday November 12, 2018 @08:18PM (#18437575)
I hate trying to guess whether a newline is enter, shift+enter, option+enter, ctrl+enter, or cmd+enter.
Re:A critique of Gmail's “smart replies” by userbinator on Monday November 12, 2018 @08:36PM (#18437672)
where I can't tell whether pressing return inserts a newline or sends the message.

Do you have any examples of messaging apps where return/enter inserts a newline? I can't think of a single one where it doesn't send the message, probably because inserting a newline is an uncommon case but sending is not. It's been that way since the days of IRC, from what I remember.

Re:A critique of Gmail's “smart replies” by setr on Monday November 12, 2018 @10:33PM (#18438298)
There's always been a division between "(IRC) messaging" and "(BBS) forums", and the relevant influence-trees, with I think the biggest line drawn is how the return key is handled. From this one UX feature, every other differentiation is natural.

This division was fine, because they served different purposes. Messaging (return => send) was always short term, quick communications; Forums (return => newline) was always longer-form posts, sentences to paragraphs, in a single post. The forum for discussion worth archiving, and the messaging app to replicate daily communications.

But slack and its kin crossed that line. They pitch themselves as the utility of forums (archiving, search, "starring", etc), with the quickness of messaging (rapid response times, notifications, etc), and now everything is fucked. Forum-like conversation get stuffed into a Messaging application, and gets broken up into a hundred different messages (ala 1/20, 2/20..20/20 twitter multi-posts), perhaps collapsed into a single proper post but usually not; Logs get stuffed into it, into a separate channel whose sole purpose is to be muted. Documents and emails and any work gets stuffed into it, because it can be made to fit.

And naturally, the archiving, the search, the document storage, everything breaks down, and its awful. Until you realize that you can't use slack like slack wants you to. It's a better, smoother, more maintainable and convenient BBS forum, trapped in a messaging shell.

The return => send is feared, and it is a fear special to slack, and its many recent derivatives. Because slack crossed the line, without crossing it. Messaging apps should have return => send; slack (and its kin) should have return => newline, because it is not a messaging app. It is not IRC, and it is not counted amongst IRC's friends.

It is a forum in denial.

Re:A critique of Gmail's “smart replies” by dzek69 on Tuesday November 13, 2018 @03:15AM (#18439478)
I don't know about iPhones, but on Android it probably depends on keyboard installed/configured itself, until developer forces its own behavior.

I've seen only single app that misbehaved and was sending the messages on return key - Xabber. Others just let me insert newlines as I'd expect.

Re:A critique of Gmail's “smart replies” by umichguy on Tuesday November 13, 2018 @04:41AM (#18439798)
Lots of apps. I use FB messenger, WhatsApp etc. if I hit return it goes to a new line. Maybe somehow I enabled them in the options? I don't know.
Re:A critique of Gmail's “smart replies” by kipchak on Tuesday November 13, 2018 @09:40AM (#18441243)
In the default iMessage for iOS return inserts a new line and the > button sends.
Re:A critique of Gmail's “smart replies” by alcamore on Tuesday November 13, 2018 @08:28PM (#18446602)
Telegram inserts a newline. On Android at least.
Re:A critique of Gmail's “smart replies” by lifeformed on Monday November 12, 2018 @07:37PM (#18437337)
And then for the places that do enter=send, they'll have ctrl+enter or shift+enter as newline, and vice versa.
Re:A critique of Gmail's “smart replies” by WrtCdEvrydy on Monday November 12, 2018 @07:33PM (#18437307)
Looking at you slack.
Re:A critique of Gmail's “smart replies” by wlesieutre on Monday November 12, 2018 @07:56PM (#18437456)
Doesn't Slack have an option for this?
Re:A critique of Gmail's “smart replies” by ben509 on Thursday November 15, 2018 @12:13PM (#18461103)
Better than that: in Slack, it changes when you type triple-grave to open a code block. I see the logic, but it's nuts from a UX perspective.

I wouldn't mind so much if Slack and other offenders had a delayed send option so I could undo my f*ups.

Re:A critique of Gmail's “smart replies” by himlion on Tuesday November 13, 2018 @05:09AM (#18439915)
Exactly, I've never dared to click it assuming it would send immediately.
Re:A critique of Gmail's “smart replies” by gambiting on Tuesday November 13, 2018 @05:09AM (#18439920)
Same here. This is news to me.
Re:A critique of Gmail's “smart replies” by exhilaration on Monday November 12, 2018 @02:59PM (#18435188)
The text message suggestions send an immediate message. They're super-useful.
Re:A critique of Gmail's “smart replies” by JBiserkov on Monday November 12, 2018 @03:31PM (#18435459)
Is this perhaps different on mobile vs [desktop] web?
Re:A critique of Gmail's “smart replies” by tgb on Monday November 12, 2018 @04:00PM (#18435765)
Text message versus gmail, actually. And the difference makes a lot of sense since no one expects a single text to contain all the information of a reply and also texts are more likely to be time sensitive and so reducing friction to answer is good.
Re:A critique of Gmail's “smart replies” by lordgrenville on Monday November 12, 2018 @04:44PM (#18436160)
Annoyingly, LinkedIn's messaging system does this (both on mobile and desktop). I probably don't mean to send a two-word response to a long message from a professional contact.
Re:A critique of Gmail's “smart replies” by adrianratnapala on Monday November 12, 2018 @04:58PM (#18436307)
But for some reason, LinkedIn has twitter envy, or at least Facebook envy.

It's like how Nature seems constantly put out that it stuck being the premier journal for high end research and wants to make it's presentation and editorial content look as much like Scientific American as possible.

Re:A critique of Gmail's “smart replies” by lordgrenville on Monday November 12, 2018 @05:21PM (#18436499)
Ha, that bit about Nature is spot-on.
Re:A critique of Gmail's “smart replies” by elhudy on Monday November 12, 2018 @04:05PM (#18435819)
Be careful with that draft - the smart replies 'reply all'. Found this one out the hard way.
Re:A critique of Gmail's “smart replies” by analogmemory on Tuesday November 13, 2018 @03:13AM (#18439471)
In my experience gmail is now offering to complete your sentence. I'll be a few words into a sentence and it'll give me an example of what it thinks I'm writing (in light grey text). If it hit enter it'll fill it in fully. If I keep writing something else it'll go away. It's decently helpful. I find it akin to something that Grammerly is doing but more visually low-key
Re:A critique of Gmail's “smart replies” by GordonS on Tuesday November 13, 2018 @04:31AM (#18439747)
I actually find this slows me down, even if I hit tab to use what it's suggested - it's distracting having the suggestion change as you type, and I find myself stopping to read what it's suggested before accepting it or restarting typing, which loses my thread of concentration.
Re:A critique of Gmail's “smart replies” by scintill76 on Tuesday November 13, 2018 @09:36AM (#18441205)
LinkedIn embarrassed me a bit with one-click-sending a line I thought I could edit/extend before sending.
Re:A critique of Gmail's “smart replies” by vonnik on Monday November 12, 2018 @06:38PM (#18437004)
It's hard for me to understand why the fact that Google's autoreply exists is objectionable. If you don't like the response, don't use it. Nobody is the poorer. For those looking at a more nuanced critique, the Baffler published this:

https://thebaffler.com/latest/nudging-the-lexicon-haigney

I think it captures the effects of autoreply more accurately, at least the effects of a writer living outside of Silicon Valley.

While Google's suggestions may often be off-base, they are also often reasonable, but they may shift your register a little. That is, they are designed for people using email to make quick decisions and respond in a professional way.

Re:A critique of Gmail's “smart replies” by icebraining on Monday November 12, 2018 @07:51PM (#18437430)
I'm curious, how do you see that critique as materially different? Seems to make the same two points, the influence on human language and its role in strengthening Google's data dominance.
Re:A critique of Gmail's “smart replies” by SamBam on Monday November 12, 2018 @08:00PM (#18437472)
People can object to auto-reply's contribution to the degradation of conversations, even if they, themselves, don't use it.

That was the topic of about half the article.

Re:A critique of Gmail's “smart replies” by A2017U1 on Monday November 12, 2018 @09:03PM (#18437826)
I've gotten email responses that look like a suggested autoreply and it makes me judge the person and value of the conversation.

The person may have typed it but it comes across that way.

Happy to use an email provider that doesn't have a bot reading my mail.

Re:A critique of Gmail's “smart replies” by fipple on Tuesday November 13, 2018 @12:14AM (#18438776)
The suggestions probably come from people’s email, so as the system gets better, you’ll be judging someone just because Gmail later plagiarized them.