Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by Cthulhu_ on Wednesday October 10, 2018 @08:32AM
(#18184208)
If it's within 2-3 years you can take it for warranty, because the EU laws indicate that electronics have a minimum reasonable life time - 3 years for most products.
Hard drives is a bad example though, given how many hard drive manufacturers offer a 5 year factory warranty themselves (or this used to be the case anyway).
And if it's by design, that's a class action lawsuit.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by idfoinbvc on Wednesday October 10, 2018 @10:04AM
(#18184921)
In my experience with HDD warranty you get "refurbished", "recertified" drives that break again within a month.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by stordoff on Wednesday October 10, 2018 @09:36AM
(#18184664)
In the UK, and I believe this is common in other EU countries as well, that doesn't matter. Durability is an implied term of the contract, and in most cases (buying a hard drive as new) it's hard to see how lasting 6 months would be sufficiently durable.
> The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory [...] The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods [...] durability.
http://www.legislation.gov.uk/ukpga/2015/15/section/9/enacte...
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by eastendguy on Wednesday October 10, 2018 @08:29AM
(#18184190)
My experience: Most brand tech companies (and Amazon EU) replace or fix the devices (hard drive, phone, etc) in cases like this within two years, no "proof" required.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by zaarn on Thursday October 11, 2018 @05:06AM
(#18191947)
Hard Drives that are included in the product are usually covered under normal warranty. Considering that modern harddrives include G-force sensors including logging drop events, it should be provable if a harddrive failed due to a drop or not (ie, read out G-force events and see if they line up with failed sensors).
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by simonh on Wednesday October 10, 2018 @08:32AM
(#18184207)
Apple waived the cost of replacing the hard drive in my 4 year old iMac, just 2 weeks ago.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F...
by PhasmaFelis on Wednesday October 10, 2018 @08:49AM
(#18184333)
You probably encountered an accommodating tech, which is cool, but we shouldn't have to rely on that.
If a hard drive breaks at random, good luck proving it's not built as designed.