News for hackers. Stuff that matters.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by kmlx on Wednesday October 10, 2018 @08:18AM (#18184113)
"a right to have problems dealt with at zero monetary cost for a reasonable period of time in line with the sticker price"

isn't this a "guarantee for faulty goods"?

"Under EU rules you always have the right to a minimum 2-year guarantee at no cost, regardless of whether you bought your goods online, in a shop or by mail order." https://europa.eu/youreurope/citizens/consumers/shopping/gua...

Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by lozenge on Wednesday October 10, 2018 @08:25AM (#18184161)
"After 6 months, in most EU countries, you need to prove that the defect already existed on receipt of the goods - for example, by showing that it is due to the poor quality of the materials used."

If a hard drive breaks at random, good luck proving it's not built as designed.

Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by Cthulhu_ on Wednesday October 10, 2018 @08:32AM (#18184208)
If it's within 2-3 years you can take it for warranty, because the EU laws indicate that electronics have a minimum reasonable life time - 3 years for most products.

Hard drives is a bad example though, given how many hard drive manufacturers offer a 5 year factory warranty themselves (or this used to be the case anyway).

And if it's by design, that's a class action lawsuit.

Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by idfoinbvc on Wednesday October 10, 2018 @10:04AM (#18184921)
In my experience with HDD warranty you get "refurbished", "recertified" drives that break again within a month.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by stordoff on Wednesday October 10, 2018 @09:36AM (#18184664)
In the UK, and I believe this is common in other EU countries as well, that doesn't matter. Durability is an implied term of the contract, and in most cases (buying a hard drive as new) it's hard to see how lasting 6 months would be sufficiently durable.

> The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory [...] The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods [...] durability.

http://www.legislation.gov.uk/ukpga/2015/15/section/9/enacte...

Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by eastendguy on Wednesday October 10, 2018 @08:29AM (#18184190)
My experience: Most brand tech companies (and Amazon EU) replace or fix the devices (hard drive, phone, etc) in cases like this within two years, no "proof" required.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by zaarn on Thursday October 11, 2018 @05:06AM (#18191947)
Hard Drives that are included in the product are usually covered under normal warranty. Considering that modern harddrives include G-force sensors including logging drop events, it should be provable if a harddrive failed due to a drop or not (ie, read out G-force events and see if they line up with failed sensors).
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by simonh on Wednesday October 10, 2018 @08:32AM (#18184207)
Apple waived the cost of replacing the hard drive in my 4 year old iMac, just 2 weeks ago.
Re:Apple Said to Have 'Dramatically Reduced' iPhone Repair F... by PhasmaFelis on Wednesday October 10, 2018 @08:49AM (#18184333)
You probably encountered an accommodating tech, which is cool, but we shouldn't have to rely on that.