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Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by Spooky23 on Tuesday September 11, 2018 @09:35AM (#17959558)
Checkout queue optimization at a supermarket is pretty easy. It's all about time per scan. A good cashier (60-70 scans per minute) can be something like 50% more productive due to scan time savings. A slow cashier (10 scans per minute) is a drag.

Self-checkout is all about cutting labor hours, period. It is both slower and leads to much higher shrink (as much as 150% more) than a manned casher. Stores hope to make more money by keeping the store open longer. The hacks around the slowness of checkout without cashiers is for people optimizing for time is online ordering or shopping at midnight.

Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by hospes on Tuesday September 11, 2018 @10:42AM (#17960124)
>> Self-checkout is all about cutting labor hours, period.

That is exactly the case. If you pay 10$ an hour for 3 shifts 8 hours each, this makes 3x8x10 = $240 a day. That is $7200 in 30 days per one checkout spot. To setup equipment for self-checkout and maintain it order of magnitude cheaper compared to self checkout. Another factor is eliminating managerial overhead while dealing with human beings, as one store manager told me referring to self-checkouts: "They are never sick, they do not have an attitude, they do not quit and they can't be rude to customers".

Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by JoeAltmaier on Tuesday September 11, 2018 @10:43AM (#17960135)
Oh they can be rude to customers all right! And their attitude - push this button! Scan again! Put that item back on the scale! Alert! Alert! I despise them with every fibre of my being.
Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by Groxx on Tuesday September 11, 2018 @07:38PM (#17964375)
Yeah, I think the "rude to customers" thing (I've heard it too) is far too focused on the act of rudeness rather than the effects (unhappiness / lower retention).

Self-checkouts trade one kind of unhappiness for another, and many (most?) are horrifying experiences. There are a few that are reasonably quick and user-friendly, but certainly not all. Most seem to be scraping the bottom of the barrel in an effort to squeeze a few more $ off the purchase price.

Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by ambicapter on Tuesday September 11, 2018 @11:05AM (#17960375)
60-70 scans per minute? A scan per second? Yeah I'm not buying it.
Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by Spooky23 on Tuesday September 11, 2018 @11:58AM (#17960901)
When I was a front-end supervisor at a market in high school, about 10% of the cashiers hit that. IIRC, they got a $0.15/hr bonus.

If you scanned less than 20/minute you had about a month to get to 30 before you were either canned or lost hours.

Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by joecool1029 on Tuesday September 11, 2018 @12:52PM (#17961372)
I’m guessing you’ve never been to an Aldi. They seem to have worked out high speed scanning.
Re:Dulles Airport Surprises Passengers with Facial-Recogniti... by ambicapter on Tuesday September 11, 2018 @01:09PM (#17961505)
I have in fact never been to an Aldi.