> People are inherently dumb, and choose to stay that way in many cases

This is called optimisation and is in most cases okay. I choose to be dumb about cars. I ask specialists dumb questions and expect them to give me useful answers. Computers are similarly ancillary to many people’s core value added.

Maybe it would be better to say that describing a person as ignorant without a scope rarely makes sense.

I mean I've worked with literal rocket scientists that can't figure out how to attach a PDF to an email. I would have a hard time describing them as 'dumb'. And don't even get me started on trying to help doctors and surgeons when I worked in medical.

Just because we might find something easy or 'intuitive' after spending most of our lives in front of computer doesn't mean it's actually easy.

pats back Indeed, but you might be missing the forest for the trees.

I'm sure your car mechanic, doctor, electrician, plumber, etc feel the same about you. You can't know how to do everything.

The opposing view is also true: You cannot ignore everything.

Your physician, airline pilot, CFO, or lawyer could most likely easily point out the same about you, for a given context.

The cross section of people you deal with is inherently skewed toward the less capable and less competent, though, which can bias your thinking on the topic.

Consider your sampling bias- the only people that regularly call support are the bottom of the barrel.