To be clear, this is chip (and sometimes signature for large purchases) but not chip-and-pin, so the original statement of no passwords generally holds true, but the mag stripes are generally not used anymore.
It's the other way around. If you try the chip 3+ times, and it doesn't work, you can swipe the card, and the swipe transaction will work.
When the more secure method fails, it falls back to the less secure one. It's lunacy.
Since a relatively small number of complaints ruins the parent companies perception of how well the individual store is doing as far as customer service the store level doesn't want anything to inconvenience their customers especially since literally 99.9999% of swipes are from legit customers not thieves.
The chips also don’t seem to last as long as the magstripes for some reason (which makes zero sense when you think about it). I’ve had to get my card replaced 3x in the space of two years.
It may be possible that PP thought someone else was using your account.
What should happen in these scenarios is simply a validation of some kind ie payment only goes through if you click on the email your received.
I used to travel to SF from Canada a lot and my bank would block my Visa even though I told them not to.
In the US there's no password in Visas, i.e. no chip-and-pin, which is totally crazy = huge fraud.
It's funny to think in the Silicon Valley, top tech companies in the world ... everyone is still using that old mag stripe stuff when pretty much the rest of the world has moved on.