That was their entire value prop. That has gone down the drain, even their old slogan is no where to be found

Not the experience on the email platform, you get a note taker that passes it on, level 1 techs on the email platform don't even know how to parse `host -t mx hostname.com`. You insist on same day escalation to be refused. After hunting down an escalation email Bill or Bob comes in on Monday eastern times, sorts it, apologises and then says a complaint is unwarranted and shit happens (i.e. a weekend of downtime for our client) and let's all be professional. Fuck Rackspace - their down fall is well deserved.

Maybe this was true two years ago, but I do not feel it is the case any longer.

100% agreed there. rackspace's quality dropped a lot over the last couple of years.

It was not true 3.5 years ago. Maybe 4yrs ago. They seriously suck nowadays

They used to be known for that, but the quality of support slipped and there are so many competing options they are not even on the top ten list

I have used both and O365 support is on par with Rackspace, even for my 1-person company.

In my experience that hasn’t been true for like 5 years, since they doubled down on openstack.