Not the experience on the email platform, you get a note taker that passes it on, level 1 techs on the email platform don't even know how to parse `host -t mx hostname.com`. You insist on same day escalation to be refused. After hunting down an escalation email Bill or Bob comes in on Monday eastern times, sorts it, apologises and then says a complaint is unwarranted and shit happens (i.e. a weekend of downtime for our client) and let's all be professional. Fuck Rackspace - their down fall is well deserved.