Re:Slack refunds customers 100x amount paid during outage
by weixiyen on Thursday March 01, 2018 @02:57AM
(#16490375)
It's possible other users were happy and this one user was going over the top.
Re:Slack refunds customers 100x amount paid during outage
by lccarrasco on Thursday March 01, 2018 @07:49AM
(#16491513)
There's a huge difference between:
Hi, your service as it is would not be adequate to my use case, here's why if you want to know and possibly change it.
and:
Can't believe you do X instead of Y, what a waste of time, this doesn't help me at all.
Re:Slack refunds customers 100x amount paid during outage
by matte_black on Thursday March 01, 2018 @07:55AM
(#16491536)
There was no paid tier. I created it for the good of the community.
Re:Slack refunds customers 100x amount paid during outage
by dwild on Thursday March 01, 2018 @11:07AM
(#16493088)
> If you didn't care about making people happy with their experience, why did you offer a service?
Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything?
Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.
To attract them onto a paid tier? Well then you lost that potential customer by being a smartarse.
Of course he knew it was free. But he took time to express his dissatisfaction directly to you. Most people would grouse on a forum and never give direct feedback.