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Re:Slack refunds customers 100x amount paid during outage by dwild on Thursday March 01, 2018 @11:07AM (#16493088)
> If you didn't care about making people happy with their experience, why did you offer a service?

Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything?

Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.

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