Slack refunds customers 100x amount paid during outage

Re:Slack refunds customers 100x amount paid during outage by matte_black on Wednesday February 28, 2018 @10:47PM (#16489524)

I once had a service where a customer was distraught by the way some features were implemented, he wanted things to work one way, but the service handled it in another. He wrote a fiery email about what a waste of time my service was because of these shortcomings and how he wished he had never bothered using it.

Determined to make things right, I told him I would refund him 1000% of the original price he paid, so that the final amount can express how much I really care about making sure he was happy with his experience.

The service was free.

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Re:Slack refunds customers 100x amount paid during outage by dingaling on Thursday March 01, 2018 @02:30AM (#16490291)

If you didn't care about making people happy with their experience, why did you offer a service?

To attract them onto a paid tier? Well then you lost that potential customer by being a smartarse.

Of course he knew it was free. But he took time to express his dissatisfaction directly to you. Most people would grouse on a forum and never give direct feedback.

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Re:Slack refunds customers 100x amount paid during outage by weixiyen on Thursday March 01, 2018 @02:57AM (#16490375)

It's possible other users were happy and this one user was going over the top.

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Re:Slack refunds customers 100x amount paid during outage by lccarrasco on Thursday March 01, 2018 @07:49AM (#16491513)

There's a huge difference between:

Hi, your service as it is would not be adequate to my use case, here's why if you want to know and possibly change it.

and:

Can't believe you do X instead of Y, what a waste of time, this doesn't help me at all.

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Re:Slack refunds customers 100x amount paid during outage by matte_black on Thursday March 01, 2018 @07:55AM (#16491536)

There was no paid tier. I created it for the good of the community.

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Re:Slack refunds customers 100x amount paid during outage by dwild on Thursday March 01, 2018 @11:07AM (#16493088)

> If you didn't care about making people happy with their experience, why did you offer a service?

Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything?

Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.

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Re:Slack refunds customers 100x amount paid during outage by mali9 on Thursday March 01, 2018 @12:27AM (#16489886)

Haha. I also see many such demands being made for small open-source projects (1-2 person(s) in their free time, not company funded)

Are there any resources / services where such developers can get paid on request and they work on the issues after that ?

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Re:Slack refunds customers 100x amount paid during outage by sammorrowdrums on Thursday March 01, 2018 @03:07AM (#16490403)

The main one I know of is https://www.bountysource.com/

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Re:Slack refunds customers 100x amount paid during outage by sideproject on Wednesday February 28, 2018 @11:48PM (#16489751)

GOLD! :) hahahaha. Resonate a lot with this.

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