Pricing low-touch SaaS

Re:Pricing low-touch SaaS by imhoguy on Tuesday February 27, 2018 @04:27PM (#16478100)

I always wonder how to handle existing customers with such raise. Have you just sent a mailing and started charging double price from their CC the following month?

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Re:Pricing low-touch SaaS by mikeokner on Tuesday February 27, 2018 @04:32PM (#16478139)

You should not start charging double to existing customers (which is why Stripe doesn't allow you to edit existing plans).

You should keep them on a grandfathered plan for at least a period of time and/or nag them to upgrade (optionally with a discount for their trouble).

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Re:Pricing low-touch SaaS by johns on Tuesday February 27, 2018 @04:32PM (#16478141)

Just keep their current pricing as-is until the next time they need to change plans.

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Re:Pricing low-touch SaaS by intrasight on Wednesday February 28, 2018 @03:27PM (#16486497)

I ask first. If they say "no", I just let them stick with the old price. I may then ask again in 6 months and see if I get a different answer. I also sometime just cancel the billing and let them continue to use the service with the understanding that there will be no support. You gotta experiment.

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