Funny how they are coping with signing up users just fine. Takes about 5 mins for somebody to check your ID and create an account. Support however seems not to be a priority to them.

Don't you think that part is automated?

How can you automate the checking of an ID?

Third party identity verification services use OCR and machine learning on scanned ID documents.

99% get an automatic Green flag. Only ~1% are manually reviewed.

Interesting. I'd assume that these methods are probably more effective than a manual review by your average person anyway, but there are certain areas where I would expect automation to be at least frowned upon.

> Funny how they are coping with signing up users just fine.

Not my experience - no luck getting ID verified yet.

You've got a point, and I tried to be understanding about the slow customer support response, but after a certain point the _growing pains_ excuse just does not pass muster. Coinbase has been around for years and their business model would seem to be dependent upon rapid adoption/growth of BTC/ETH/LTC. So, they knew this day would come and should have had processes in place to handle the influx (of traffic and related customer support requests). I just cannot _understand_ how a business could misplace $NON_TRIVIAL_AMOUNT_OF_BTC and then not respond to their customer's inquiries about it for _days_ at a time.

Don't accept new customers if you don't have the capacity to support them