It also took little more than a good website to compete with Amazon in the early days, but B&N/Borders/etc. never figured out a way to do it well.
What I want to do is order stuff with as little friction as possible, and have the right items delivered in a way that's convenient.
The chain delivery service we tried involved a few things:
1. A poor site experience. It had 'pantry' functionality, but it was anything but good. Putting together a large order took nearly as much time as doing it in person.
2. Delivery was scheduled during windows, windows that were often either missed, or perhaps worse, beat by many hours. They were often many hours outside the window. We eventually stopped including anything fresh in the order and would pick those up ourselves on days when we were hosting guests. That defeats much of the point.
It was like ordering groceries from the cable company.
3. We were able to select whether we'd want substitutions if something was unavailable. In virtually every order, we would either receive items (we didn't want) when we specified no substitutions, or didn't get substitutions when we wanted them. Often the substituted items were poorly chosen as stand-ins for what was unavailable.
4. It required a young male delivery guy to enter the home to deliver the items to the kitchen. It was a different person nearly every time. This is unacceptable for a number of reasons. Whenever substitution issues happened they seemed so disconnected from the process that it meant it never got better, and recourse took more time than it was worth.
Why a company with billions at its disposal and half a million employees can't get that right is somehow both a mystery, yet also a foregone conclusion.
While I seriously doubt Blue Apron poses much of a threat to the entrenched companies, I think someone else (perhaps Amazon) probably does.
Delivery slots are almost always adhered to, and if they're not the driver will call and tell you what's happening. Substitutions are pretty rare in my experience, and when they do happen you can refuse them at the door and the delivery driver will just remove it from your bill, I've also had more expensive items subbed in with no change to the amount I was charged. Drivers will generally ask if you want help, but will wait outside when asked.
Finally the web experience after a few orders is so much better than in store, and that's even with some awful UX in places. They track what you buy frequently and then show them as the first result in searches - I can do a full shop in twenty minutes or so now the site has been properly trained (they also feed loyalty card data in, so if you're already a frequent shopper with a chain its probably trained already).
Borders didn't try in the early days; when they got around to online retail, they outsourced it to Amazon. Much too late they tried their own...
B&N actually had a good website (it was always better than Amazon's for ordering books, IMO), they just weren't committed to competing with their own stores on price because the website was an "and, also..." not a bet-the-compaby deal.
Barnes & Noble gave a decent try, to this day maybe (haven't been on for a few years). They even got domains like books.com 20 years ago. But they would do the annoying thing many retailers did - consider the website secondary to their brick & mortar. Price things differently online, not accept an online price in-store and vice versa. B&N years later even did a decent job with the Nook. It still didn't get them anywhere.
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Which service did you use? I only know of Peapod in the US for big grocery chains. The prices were high. Though when they had items for sale, the cost would be equal to their in store cost or slightly lower. I never had an issue telling them to drop my stuff at my doorstep after the first time when I didn't want them to come inside. Each time I placed a big box or two at my doorstep for them to place my order into. I used Peapod maybe 15 times, on and off, between 2007-2010. That's ages ago for web times.
The big window range was annoying though later on they let you spend a bit extra to make it smaller. Rarely did they miss the time window I set. This all took place in central Jersey.
It felt figured out enough to me a decade ago. Maybe I'm an exception.
Why? Husbands/boyfriends think their housewife might be tempted?
I ageee with everything else about building a relationship regardless of age or gender of the delivery person.
I had the same problem with these services and having yet to have a single person deliver to me twice over 4 years, but that's regardless of whether they are a man,woman, or any other gender
From experience I'd agree that this is a correct observation, but perhaps a risky one to make considering recent discussions (among other things).
Again though, the charitable interpretation is that the poster did not really think about this statement too much, did not intend to cause offense, and might be quite open to the viewpoint that men are actually great at grocery shopping and assuming otherwise - however harmless it may seem to some people - is to be avoided.
I can't speak for anything else but I've become convinced that I should assume the charitable interpretation. If even writing this is considered an example of 'privilege' or sweeping real issues under the table, I truly and honestly want this to be pointed out and I'll seriously consider it in the progression of my personal views on these matters.
This is a bit of a sidenote, by the way, and not a direct response to your comment. I've just been thinking a bunch about all this lately, and your comment seemed a good a place as any to express myself :).
It's not 20 years ago, and “online for home delivery” is increasingly where people already shop. And, it's easy to displace a business that requires a trip out with one that requires a trip out, but one you were likely taking already. Harder to do that with something that doesn't require a trip out at all.
> No one can use Blue Apron without a regular grocer in their routine already.
Yes, you can. Cooking oil, salt, and black pepper—the only ingredients BA doesn't usually supply—don't require a traditional grocery or even one of the limited-area perishable delivery services to acquire. If BA is your only home cooking, you literally never need to enter a traditional grocery store, or order from a similar full-grown online delivery service. Google Express or Amazon in one of the areas where they don't have grocery delivery will work fine.
It was a great experience for us. I would recommend it.
I don't care for food. I know most people do. Most people care about variety and possibly some sort of cooking sometimes. I do cook chicken in bulk, but that's a pretty quick process. Otherwise I'm perfectly satisfied having the same 2 meals whenever I am at home for those meal times. One of them includes Soylent, the other includes 1-2 glasses of milk.
I can still go out and enjoy social lunch or dinner with business acquaintances or friends.
The only value adds Blue Apron gives are pre-portioning, recipes, and delivery.
That might not be worth 594 million (at last count).
Simply because you don't care about food doesn't mean nobody else does - in fact, you said that most people do care about food.
Exactly what value does your comment add to the conversation?
That answers both of your quite condescending questions.
Not a healthy option for everyday meals.
I don't get what you mean by "ensure good execution" because it takes so little for grocers to successfully move into a market like Blue Apron's.
20 years ago, grocers destroyed the "fast casual roasted chicken" restaurants (Boston Market, Kenny Rogers Roasters) by simply buying chicken roaster machines and adding hot prepared food to the deli counter... and charging about a third the price. I'd hazard a guess that Safeway's chicken isn't as yummy[1] as Kenny Rogers' Roasters but that didn't stop anything.
So what about their execution is required here beyond "cheap and available where you already shop"? No one can use Blue Apron without a regular grocer in their routine already. Grocers successfully tapping into this higher margin product line seems inevitable, even if done with lower quality (is that what you mean?)
[1] - Or their neon sign as bright