Accusations of shillage without evidence also isn't allowed here, for what it's worth. You didn't accuse, but the sentiment is annoying. I think "apologist" is the word you're looking for.

Your comment is like fallacy bingo. E.g. false dichotomies are rarely enumerated as "1" and "2", but I suppose that makes it easier to call out.

The most straightforward third option is that it's very hard to manage 14k employees or be aware of what all of them are doing. It's not a minor thing to overlook, but again, the information flow stopped at HR.

As for Greyball, it's possible that some lieutenant got it into their heads to use that program to evade regulators, rather than Kalanick himself. Remember, the program was developed under false pretenses.

The "Hell" program was developed to get insights into their competitor. Contrast this with their "Heaven" program which is a god's-eye view of every Uber on the road. They pushed it much too far by abusing Lyft's API, but collecting info about a competitor is a pretty standard thing for a startup to do.

The list goes on.