You must be living with different telcos and banks than the rest of us. They often frequent the lists of most hated companies, for example [1] has good representation from both industries.
[1] https://finance.yahoo.com/news/america-most-hated-companies-...
Re:Open sourcing the Firebase SDKs
by user5994461 on Thursday May 18, 2017 @02:46PM
(#14369902)
I don't have much to complain about all the providers I had in my life.
Sure, I had to wait 15 minutes on the phone a few times, or send letters now and then. Nothing out of the ordinary.
I think you misunderstand me. I’m not saying Google couldn’t have acceptable support. I’m saying they don’t have to; there is simply no perceptible downside to them if they don’t.
Re:Open sourcing the Firebase SDKs
by user5994461 on Thursday May 18, 2017 @02:43PM
(#14369874)
That is true for all their free public services. They are build without support. Can't support 1 billion free users.
That is untrue for all entreprisey services. They must have support.
Any telco operator has millions of customers and it handles support just fine.
Any bank has millions of customers and it does support just fine.
Google enterprise products (Cloud, app engine, apps) are nowhere near that number. They have no excuse for not having support.