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Re:Open sourcing the Firebase SDKs by teddyh on Thursday May 18, 2017 @11:29AM (#14368044)
I think you misunderstand me. I’m not saying Google couldn’t have acceptable support. I’m saying they don’t have to; there is simply no perceptible downside to them if they don’t.
Re:Open sourcing the Firebase SDKs by user5994461 on Thursday May 18, 2017 @02:43PM (#14369874)
That is true for all their free public services. They are build without support. Can't support 1 billion free users.

That is untrue for all entreprisey services. They must have support.

Re:Open sourcing the Firebase SDKs by teddyh on Thursday May 18, 2017 @03:19PM (#14370223)
What do you mean, “must”? They seem to be doing fine without it. Google will still have enterprise customers, no matter how bad their support is when it is really needed.