Here's a link to the CEO's original/first email supporting the staff:

http://www.independent.ie/world-news/north-america/revealed-...

"Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."

Their CEO thinks this is 'flying right'. F* him. F* Munoz. F* United.

That was his third statement on it. The first one strongly defended their actions.

And an internal one defended the event because the passenger was "belligerent", as if that made their actions and what followed OK

Sane evidence suggests the customer stood his ground and raised his voice, and this was escalated by the police called by the corporation to support their false assertion of contract rights.

Customer was not belligerent. Stupid employees and stupid police or rent-a-cops escalated the situation to violence.