What I heard was a completely benign, candid analysis of the situation.
You're quite correct.
not supposed to say the truth ... supposed to pretend
But in the above you're missing a key word in two places:
not supposed to publicly say the truth ... supposed to publicly pretend
And that is the essence of the problem. Any business that wants to survive must have ongoing internal discussions based on reality. However, their public face should necessarily be quite different. This was explained in Bull Durham:
Crash Davis: It's time to work on your interviews.
Ebby Calvin LaLoosh: My interviews? What do I gotta do?
Crash Davis: You're gonna have to learn your clichés.
You're gonna have to study them, you're gonna have to
know them. They're your friends. Write this down:
"We gotta play it one day at a time."
Ebby Calvin LaLoosh: Got to play... it's pretty boring.
Crash Davis: 'Course it's boring, that's the point.
Write it down.This is covered in V. Rao's "The Gervais Principle", specifically the section on "Powertalk" http://www.ribbonfarm.com/2009/11/11/the-gervais-principle-i...
My engineer Loser brain is about to explode. Those are secrets of management Sociopaths. It's anathema to me, but maybe I'm just Clueless. :)